Technical Support Specialist

Responsibilities:

  • Handling customer requests in a professional customer-oriented approach through our different support channels
  • Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly.
  • Working in a cross-functional environment along with other departments.
  • Analyzing and listening to call logs, spotting common trends and underlying problems
  • Updating frequently asked questions  for  customers/employees  to help fix their issues
  • Configure Sip phones on Windows, Linux, and mobile OS
  • Set up new user accounts, profiles and handle password issues
  • Identifying software faults and Communications errors

Requirements:

  • Good understanding of networking, VoIP, and Linux
  • Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address)
  • Advanced Excel skills
  • Excellent English
  • Strong Attention to  Details 
  • Great teamwork skills
  • A strong customer focus
  • Logical thinking, Troubleshooting, and problem-solving skills
  • Excellent listening and questioning skills
  • Ability to interact confidently with clients to establish what the problem is and explain the solution
  • Prioritization skills, while working on multiple open cases at one time
Job Location: Jerusalem

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