Cloud PBX (Cloud-based Private Branch Exchange) is an IP-based phone exchange. This system allows users to manage data directly from the cloud through an internet connection. Along with storing information, the service provider is in charge of collecting and re-routing inbound calls to the relevant departments.
Unlike traditional wired networks – which require hardware to be stored on-premise and updated by the business – cloud PBX minimizes installation and maintenance costs. Other benefits of this cloud-based system include boosted efficiency, scalability, heightened disaster recovery, improved voice call quality, and real-time monitoring and analysis reports. Furthermore, cloud-hosted PBX solutions offer elevated levels of security from threats thanks to top-grade firewalls and infrastructure designed to screen incoming calls and prevent breaches.