Manage WhatsApp conversations alongside calls, customer records, and team collaboration tools from a single platform. Engage customers faster, automate routine interactions, and give every agent the context they need to close deals faster and deliver exceptional customer experiences.
Manage incoming WhatsApp conversations from a shared workspace, route chats to the right agents, transfer conversations seamlessly, and give teams full visibility into customer history.
Engage prospects instantly with WhatsApp messaging. Qualify leads in real time, share product information via links and documents, and move opportunities through the pipeline from a single platform.
Send updates, reminders, onboarding messages, and follow-ups that keep customers informed and connected long after the initial conversation.
Automate repetitive interactions, trigger messages from workflows, use AI-powered assistance, and ensure customers receive timely responses around the clock.
WhatsApp Works Better With The Rest Of Squaretalk
Move from chat to voice in a single click when issues require a personal touch. Keep conversation history and customer context available to agents throughout the interaction.
Connect your WhatsApp Business account and centralize customer conversations in a shared workspace. Give teams a single place to engage prospects, customers, and partners without relying on personal devices or disconnected tools.
Every WhatsApp interaction is automatically linked to a customer profile, helping teams maintain context across conversations. Squaretalk's contact management feature brings contact details, notes, tags, conversation history, and interaction records in one place.
Assign conversations, route inquiries to specialized teams, and collaborate internally without leaving the customer conversation. The internal chat, calls and email features are here to ensure every matter is handeled without having to switch between tools. Whether it's sales, support, customer success, or operations, everyone stays aligned around the customer.
Use automated workflows, AI-powered assistants, and message templates to handle routine interactions, follow-ups, notifications, and customer outreach. Keep conversations moving while allowing agents to focus on higher-value interactions.
Measure engagement, response times, customer sentiment, and team performance from a single dashboard. Use AI-powered analytics to uncover trends and continuously improve customer experiences.
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Get Actionable Tips on How to Best Leverage WhatsApp for Your Business
WhatsApp Business is a tool that enables businesses to send and receive customer messages at scale. Squaretalk seamlessly integrates with the WhatsApp Business Platform, letting you manage WhatsApp conversations and voice calls side by side from a single, unified, and intuitive interface. This centralization of channels connects customer data, agent performance, and real-time reporting, delivering a truly omnichannel experience for both your team and customers.
Yes. Modern platforms generally offer pre-built integrations or APIs to connect seamlessly with CRMs, help desks, marketing tools, and other business applications. This ensures data flows smoothly across your organization without manual work.
Yes. Templates support dynamic variables, which are automatically filled with customer-specific data (like name, phone number, email, or company) from the Contact Management module or via CRM integration. This enables you to scale outreach while keeping each message relevant and personalized.
You can send pre-approved message templates for notifications, confirmations, and marketing, and free-form responses during active conversations. Use Squaretalk’s AI to create custom templates that comply with WhatsApp’s policies.
WhatsApp Business enables real-time and personalized interactions on a channel millions of customers use daily. You can provide instant support, resolve queries, and send proactive updates. This leads to higher customer satisfaction, reduced wait times, and a more convenient support experience.
Canned WhatsApp messages are pre-written responses your support or sales agents can insert during an active conversation, such as “Thanks for reaching out. Can you share your order number?”
Canned messages benefit businesses by making communication faster, more consistent, and easier to scale. Instead of typing the same answers repeatedly, agents can use approved wording for FAQs, pricing inquiries, onboarding steps, verification flows, delivery notifications, or follow-ups.
Squaretalk’s contact center platform provides advanced AI assistance for WhatsApp Business agents, including:
Yes, WhatsApp enforces strict consent rules, including:
Squaretalks contact center platform adds enterprise-grade security features, including:
Yes, you can assign multiple message templates, including different language versions, to a single WhatsApp number. When sending an outbound message, you’ll be able to choose from any of the templates linked to that number.
You can submit any number provided by Squaretalk — including the one local number that comes with every plan — to Meta for WhatsApp verification. However, Meta has the final say on approvals.
