6 Best Call Center Software for Sales Teams in 2025

Call Center software for Sales teams

Call center software for sales teams runs the gamut of communication tools, quality assurance & monitoring tools, automation tools, and much more. Here are the top 6 software to try in 2025.

Driven by digital transformation, social media, and rapid technological advancements, customer expectations are higher than ever.

People now look for personalized solutions, pricing transparency, and human-like interactions.

Meeting these expectations with outdated tools is next to impossible, especially when more and more companies leverage state-of-the-art software for elevated customer outreach.

To help you gain a competitive edge and choose the right communication tools for your business, we created a list of the 6 best call center software for sales teams in 2025.

What Is Call Center Software for a Sales Team?​

Call center software is a set of tools that helps your sales reps manage calls, track leads,  access call history, and see real-time performance metrics.

Picture a big digital switchboard that can also record calls, send automated messages, and let your team collaborate.

Instead of old-school phones and complicated spreadsheets, everything runs through one main system.

It’s especially handy if your business dials prospects worldwide 

Modern call center software platforms are no longer traditional, rigid on-premise solutions that were built solely for cold-calling. They are designed to handle much more, like:

  • Call recording, monitoring and transcription for quality assurance
  • Analytics & reporting for performance optimization
  • Speech analytics for sales optimization
  • Features for agent training and coaching
  • AI-powered features like chatbots and sentiment analysis to enhance engagement and efficiency.

How Can Call Center Software Benefit Your Sales Team?

Underneath the call center software iceberg is an almost overwhelming amount of tools, features, and benefits. 

Here are the benefits that matter most to sales teams:

  • CRM Integration: Sync with tools like Salesforce or HubSpot for seamless lead management.
  • Auto Dialer for Outbound Campaigns: Use the auto dialer to contact leads faster. Increase efficiency with predictive and power dialing modes.
  • Performance Insights: Analyze team productivity and call outcomes with dashboards.
  • Local Caller ID: Build trust with local numbers when reaching out to international prospects.

Quick Comparison Table

Software
Key Features
Pricing (Starting)
Best For
Rating

AI predictive dialer, HD voice, unified messaging

$15/user/month

Businesses of all sizes

4.7/5

Ticketing system, multi-channel support, analytics

$55/user/month

Small to medium businesses

4.2/5

VoIP call center, live chat widget, ticket system

$15/user/month

Teams needing multi-channel

4.5/5

AI routing, workforce mgmt., real-time reporting

$85/user/month

Large enterprises

4.4/5

Predictive dialer, call monitoring, CRM integration

$119/user/month

Larger call campaigns

4.0/5

Power dialer, call forwarding, shared inboxes

$18/user/month

Small to mid-size teams

4.4/5

Top 6 Call Center Software for Sales Teams in 2025

Below are the best call center solutions for sales teams. 

Each section includes a quick overview, key features, pros and cons, pricing information, free trial availability, and end-user reviews. 

Squaretalk is a versatile contact center software built to serve busy sales teams in industries like finance, BPO, e-commerce, education, healthcare, real estate, and government. 

The contact center platform offers telephony and messaging solutions for seamless internal and external business communication and together with the AI predictive dialer, Squaretalk helps you reach out to large amounts of numbers simultaneously and increases connection rates. 

Moreover, there’s a free Softphone for Windows, so your reps can also dial manually. 

Squaretalk is big on user-friendliness. You can track calls, see lead details in real time, and scale up as your team grows.

Key Features​

Pros

  • Wide range of tools (e.g., Spam detector, AI-predictive dialer, Look-up verifier and more).
  • User-friendly interface
  • Seamless integrations with top CRMs and other business tools
  • Top-notch customer support

Cons

  • Some users encountered an occasional lag in the reporting dashboard

Pricing

The standard plan starts at $15/user/month (minimum of five users), while the Professional plan at $30/user/month(minimum of eight users). Contact our team for a price tailored to your business needs.

Free Trial

No

G2 Rating

Zendesk started as a help desk software but has grown into a call center and omni-channel solution. 

It’s designed for customer support but also helps sales teams manage calls and gather data. 

The software also integrates nicely with other platforms, so if you have an existing CRM, you can connect it to Zendesk without too much hassle.

Key Features

  • Integrated Ticketing System
  • Multi-Channel Support
  • AI and automation
  • Quality assurance
  • Workforce engagement management

Pros​

  • Straightforward interface that’s good for smaller sales teams.
  • Strong integration options with various CRMs.

Cons​

  • May be pricier if you add lots of extras.
  • No support for Messaging or modern custom objects

Pricing​

Plans start around $55 per agent per month. 

Free Trial

Offers a limited free trial.

G2 Rating​

LiveAgent  is known for helping businesses juggle multiple communication channels in one platform. 

It offers a phone system, live chat, and email funnel. 

Sales reps can respond to queries from the same dashboard and check past interactions without clicking through different tabs. 

The system is popular among companies with blended support and sales activities, letting their agents handle both in one place.

Key Features​

  • Built-In VoIP Call Center
  • Live Chat Widget
  • Ticket Management
  • Call Tracking Metrics
  • Call Center Management
  • Call Recording

Pros​

  • Helps you see email, chat, and phone conversations at once.

Cons​

  • Some users are unhappy with some basic features, while others have problems with its setup and knowledge base. 

Pricing ​

Starts around $15 per agent per month. The Enterprise plan starts at $15 per agent per month.

Free Trial

14-day free trial available.

G2 Rating

Talkdesk is a cloud call center software for sales teams that focuses on enterprise-grade solutions. 

Its AI-powered customer experience platform helps your sales team to improve customer experience, reduce costs and increase operational efficiencies.

Key Features​

Pros​

  • Easy to set up
  • Powerful and elegant helpdesk/live chat/ticket handling solution
  • Customer support is responsive and helpful.

Cons​

  • Comparatively more expensive
  • More advanced features might feel overwhelming if you’re just starting out.

Pricing​

Lower-tier plans start around $85/user/month. The Premium plan starts at $145/user/month. 

Free Trial​

Demo available upon request.

G2 Rating​

Five9 is a popular cloud call center platform that helps streamline sales calls and improve agent productivity. It’s known for its predictive dialer and real-time insights. 

Five9 also offers call recording and monitoring features, which let managers step in if an agent needs help closing a sale.

Key Features​

  • Predictive Dialer
  • Call Recording & Monitoring
  • CRM Integration
  • Interactive voice response
  • Reporting and AnalyticsQuality Assurance
  • AI and Automation

Pros

  • Makes large-scale call campaigns simpler.
  • AI tools can give agents suggestions for next steps or phone scripts.
  • You can choose between voice-only or digital-hybrid software

Cons

  • Advanced analytics can feel complex at first.
  • Pricing might not fit smaller budgets.
  • Some users are unsatisfied with the customer support.

Pricing​

Packages start at $119 per user per month. 

Free Trial ​

14-day free trial for new users.

G2 Rating​

CallHippo is a straightforward call center system that’s great for small and mid-sized sales teams. It provides a power dialer and international phone numbers.

CallHippo is popular among startups and growing e-commerce shops looking for a basic but solid phone system.

Key Features ​

  • Power Dialer
  • Shared Inboxes
  • Call Forwarding & Recording
  • Auto Rotate
  • Call Analytics
  • Smart DID Routing

Pros​

  • Simple interface for Web and Mobile
  • Budget-friendly for small teams.

Cons

  • Some users have experienced dialer and connection issues. 
  • You might need add-ons for comprehensive analytics.

Pricing

Starts around $18 per user per month.

Free Trial

  • 14-day free trial included.

G2 Rating

Conclusion ​

If your sales team has low connection and conversion, it might be time to pick a new call center solution. The right software can help you reduce costs, boost efficiency, and close more deals. 

Whether you’re a brand-new startup searching for a simple setup or a global enterprise needing advanced analytics, your first steps in finding the right solution are the same –  evaluate your business goals, pinpoint the main challenges and carefully consider each software’s features, capabilities, and use cases. The best contact center software for your team is the one that supports it and helps it thrive.

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