Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
Maximize your team's productivity by calling as many leads as possible.
Seek a real-time connection with customers right now by text, voice over IP, or phone call.
Ensure positive caller-id reputation while contacting potential customers.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
The outsourcing industry is rapidly expanding with more companies looking for outside help to reduce their costs and increase their efficiency. Squaretalk’s software deliver an all-in-one solution for managing and tracking outsourcing operations.
Our product is the key to success for any BPO looking to increase quality and efficiency without breaking the budget. Squaretalk provides features like real-time reporting, quality assurance, and customizable workflow to ensure that your customer experience is top-notch.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Our solution is a cloud-based call center software that provides BPO companies with a single platform to manage all their incoming and outbound calls. Running on AWS, our solution offers a cheaper and more efficient alternative to traditional call center management software.
Squaretalk's software tools require little to no training to master. What is more, we offer training and are ready to answer all kind of questions .
We are aware of the challenges you are facing with price-sensitive clients. This is the reason, why Squaretalk will be able to deliver you powerful, but still affordable solutions.
Managing distributed teams with multiple requirements could be challenging. We will be able to deliver you the option to work from home without compromising on security.
Outsourcing can be a costly and challenging process. Our software handles all the back-end processes for these companies, allowing them to scale their operations seamlessly without any increase in cost. The software is designed for ease of use and has an intuitive interface that makes it easy for staff to learn and use. It is powered by a team of data scientists and engineers who are committed to providing the best solutions at the most affordable prices. We offer a suite of CRM, customer care, and sales tools to automate, digitize, and simplify customer interactions. Grow your business, provide better service and easily manage your entire team from one single dashboard.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
