Call Center Solution for BPO

Deliver unique experience

Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.

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Powerful, intuitive, and hassle-free help desk software

Make Every Call the Right call

outsourcing

Smart predictive dialing

Maximize your team's productivity by calling as many leads as possible.

Click-to-call

Seek a real-time connection with customers right now by text, voice over IP, or phone call.

Customers performance management optimizer

Ensure positive caller-id reputation while contacting potential customers.

Organize your workflows

Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.

Customizable call distribution plan

Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.

Use effective integrations

Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.

business-process

Reduce costs and customer support stress

Call Center Software That Finally Changes Everything

Easy Customer Support

Use our administration of customer support desk without the technical support

Easy to use

Simple, modern UI allows even inexperienced agents rapid progress

Effective management

Through flexible analytics, you can keep track of everything that is going on in your contact center

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Efficiency and Quality are our main focus for our BPO clients and their customers.

The outsourcing industry is rapidly expanding with more companies looking for outside help to reduce their costs and increase their efficiency. Squaretalk’s software deliver an all-in-one solution for managing and tracking outsourcing operations.

 Our product is the key to success for any BPO looking to increase quality and efficiency without breaking the budget. Squaretalk provides features like real-time reporting, quality assurance, and customizable workflow to ensure that your customer experience is top-notch. 

Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.

Our solution is a cloud-based call center software that provides BPO companies with a single platform to manage all their incoming and outbound calls. Running on AWS, our solution offers a cheaper and more efficient alternative to traditional call center management software. 

The Call Center Software that Gives You Powerful and Effective Solution

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We understand why

Your Sector Needs This And That is The Reason We Provide

Intuitive Agent-Friendly Interface

Squaretalk's software tools require little to no training to master. What is more, we offer training and are ready to answer all kind of questions .

Cost-effective Solutions

We are aware of the challenges you are facing with price-sensitive clients. This is the reason, why Squaretalk will be able to deliver you powerful, but still affordable solutions.

Fully WFH-Compatible

Managing distributed teams with multiple requirements could be challenging. We will be able to deliver you the option to work from home without compromising on security.

The most efficient way to connect with your prospects and customers

Conversational. Reliable. Scalable.

Trouble-free installation

Easy integration with your favorite business tools

Security and data encryption

CRM telephony integration (CTI)

Consolidated voice and digital communication

Intuitive tools requiring little to no training to master

We think about your future

We Are Here To Help You Scale Up

Outsourcing can be a costly and challenging process. Our software handles all the back-end processes for these companies, allowing them to scale their operations seamlessly without any increase in cost. The software is designed for ease of use and has an intuitive interface that makes it easy for staff to learn and use. It is powered by a team of data scientists and engineers who are committed to providing the best solutions at the most affordable prices.  We offer a suite of CRM, customer care, and sales tools to automate, digitize, and simplify customer interactions. Grow your business, provide better service and easily manage your entire team from one single dashboard.

Business Perspective

Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.

Agent Development

Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.

Customer Experience

The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.