Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
Squaretalk offer full recordings of both inbound and outbound calls in case of legal issues
Maintain local presence for your sales and customer support teams with the largest coverage of local, mobile, national, toll-free and SMS enabled virtual numbers
Ensure positive caller-id reputation while contacting potential customers.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
During the last couple of years, the need for online education has rapid growth. This is why there is an increasing need for call centers to provide customer service and technical support in the best possible way and Squaretalk’s platforms are here to guide you throughout the process.
A key role in successful online education is the seamless engagement the call centers provide while talking with students, and parents and leading conference calls.
We believe that anyone working in this industry is valuable (from agent to manager) and this is why we made our platforms easy to use. We provide our customers with a training course, where we are able to answer all of your questions.
What is more, it‘s time to stop risking lead leakage and make your agent work smarter! Introducing Intelligent Connect, our intelligent lead management system that intelligently identifies and reaches out to your prospects at the right time with the right channel via calls, emails, and SMS – it’s as easy as plugging in your CRM!
We understand the importance of personalization in this industry. Individual questions need a particular answer.
We are aware of the constant security and network issues at the agent's home. This is why we are already prepared to face and resolve them immediately.
Squaretalk offers an easy and user-friendly platform, which allows your team to be more organized and well-prepared to improve call centers efficiency.
Online education companies are always looking for ways to increase customer satisfaction and reduce customer churn. With the help of our AI-powered call center software, they can do just that! Our product uses advanced analytics to optimize every customer interaction and manage inbound calls more effectively. Not only do our clients get a better experience, but they also see an improvement in conversions and an increase in revenue. Squaretalk’s solution, a software-as-a-service (SaaS) call center solution, could be quickly deployed and provides all the tools needed to manage customer interactions in one place.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
