Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
Manage excellent workflow while using remote monitoring and coaching.
Maintain local presence for your sales and customer support teams with the largest coverage of local, mobile, national, toll-free and SMS-enabled virtual numbers.
Ensure positive caller-id reputation while contacting potential customers.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
Nowadays, Travel and Hospitality Services are one of the most struggling industries based on limited employees and resources. That is why, we have developed cloud-based call center software, to provide a frictionless customer experience and a seamless transfer of customer information. We made sure that the software is easy for your agents to handle calls quickly and efficiently.
A key role in the successful travel and hospitality business is that good contact center software is fast and can operate your services from all around the world. Squaretalk is a secure, calls and collaboration app that works on most devices and operating systems — so you can work wherever, whenever with anyone.
Anyone in the travelling and hospitality sector aim to improve their services. We at Squaretalk know the significance of providing your employees with the tools they need to do their jobs more efficiently.
Squaretalk helps you keep all customer data and interactions in one place so your agent can easily pull their information in real-time. What is more, working from all around the world nowadays is a must, and that is why we provide our customers with a workforce remote monitoring and coaching.
We understand the importance of having incoming calls via pre-recorded voice system when the agents are busy.
We are aware of the challenges you are facing with accessibility That is why, we are ready to help you deal when needed virtual numbers.
Squaretalk always strives to give its clients the highest quality of calls. We essay to offer good connectivity among our customers.
The Travel and Hospitality Sector is facing new and new challenges every day. Travelling is one of the most popular leisure activities, but managing the bookings for your guests can be time-consuming and frustrating. Squaretalk cloud-based software solution will automate the booking process and provide a personalized experience. We know that to improve guest satisfaction and increase your business volume by talking to them on their terms! The platforms will help you create seamless customer support conversations that lead to better business outcomes. What is more, our company always strives to accomplish customer satisfaction and even more to their clients that is also why we take care to help with fast responsiveness with the help of our software. Our cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
