Want to deliver personalized service to clients and leads worldwide? With Squaretalk’s all-in-one solution, you can handle high volumes of incoming and outgoing calls, track KPIs and improve performance in real time.
Keep track of all your KPIs in one place, with real-time monitoring. Export and schedule custom reports with 80+ metrics.
Route calls based on location, language, IVR input, product type, agent skill, customer-specific data or other factors.
Ensure professional experience for your customers 24/7 with personalized Interactive Voice Recording.
Organize incoming calls during busy periods based on factors like time spent waiting, customer priority or specific routing rules.
Allow customers to request a callback instead of waiting in a queue to improve their experience and better manage call volumes.
Manually dial phone numbers with our free Softphone for Windows, via a dialpad or using Click-to-call directly from your CRM.
Store and manage call recordings with intuitive navigation, effortless search interface, and quick permissions and policy configuration.
Balance you agents' work load, reduce idle time, minimize SPAM flagging and optimize resources by distributing incoming calls in a non-sequential way.
Place your current conversation on hold and simultaneously start a separate call with a third party or add them to the initial conversation.
Combine Squaretalk with your Customer Relationship Management system and other Helpdesk tools. Keep all conversations connected and provide agents with relevant details for more personalized client experiences without switching between platforms.
Make and receiving calls from any computer with just a click of a mouse.
Save your agents hours every day by launching calls directly from your CRM or any web app with simple Click to Call.
Authenticate the caller by comparing the phone number they called from to information in the company’s database and integrated business tools.
Unify workflows, automate processes and enhance the customer experience. Share interaction history, recordings, call metrics and any other relevant customer or agent data.