Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
Notify candidates on meeting specifications, essential information, etc,
Be aware of the times you have contacted a specific person through the different channels.
Maintain professional services by adding phone numbers to your agent's calling queue and sequentially dialing them.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
Hiring the right candidate has never been easy. And with the increased use of SaaS and remote workforce, hiring has become even more difficult. We help recruiters, HR professionals, and staffing firms manage their hiring process with ease, by simplifying the entire hiring process with our cloud-based call center software.
A key role in successful HR and recruitment services is that good contact center software is well-secured and can run your services at the most advanced technological level. Squaretalk’s call center software integrates with your company’s CRM to automate the booking process and provide HRs and recruitment managers with an affordable and easy-to-use tool that will help them streamline the hiring process, reduce the workload on HRs and recruiters, and help them quickly locate qualified candidates.
Our goal is to supply our customers with a streamlined solution that saves time and money while meeting compliance obligations. Our intuitive agent-friendly interface does not require any technical skills to smoothly engage with it. Furthermore, with the ease of use and accessibility of our tools, the process of managing people has never been easier or more affordable.
Choosing the right candidate for a concrete position could only be successfully done by deep personalization. Our software solutions provide numerous tools and services that will easily help you make a decision without wasting time and resources.
We understand the importance of financial data breaches. To be a leader in this field you need to have a good reputation and satisfied customers.
We understand the importance of time management. Squaretalk's platforms are user-friendly and developed to a minimum degree of complexity
Squaretalk offer seamless integration with our CRM and other business tools.
Squaretalk strives in helping HR companies to easily manage their call center operations. It provides an efficient way to manage HR and recruitment tasks such as scheduling interviews, answering employee questions, and monitoring employee performance. Our cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
