Call Center Solution for Healthcare

Deliver unique patient experiences

Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.

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Powerful, intuitive, and hassle-free help desk software

Make Every Call the Right call

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Smart predictive dialing

Maximize your team's productivity by calling as many leads as possible.

Rotate numbers per country

Maintain local presence for your sales and customer support teams with the largest coverage of local, mobile, national, toll-free and SMS enabled virtual numbers

Spam detector

Ensure positive caller-id reputation while contacting potential customers.

Organize your workflows

Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.

Customizable call distribution plan

Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.

Use effective integrations

Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.

Reduce costs and customer support stress

Call Center Software That Finally Changes Everything

Easy Customer Support

Use our administration of customer support desk without the technical support

Easy to use

Simple, modern UI allows even inexperienced agents rapid progress

Effective management

Through flexible analytics, you can keep track of everything that is going on in your contact center

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Personalization is our main focus for Healthcare industries and life-science business.

A significant role of healthcare industries is to identify fast and create an emotional connection with each patient. Trust and empathy are one of the most important aspects of each healthcare industry built by customer-relationship connections.

What is more, some of the biggest challenges healthcare & life science businesses are facing are related to quality engagement conversations and measurement of it. We have also thought about that too! At Squaretalk, you can follow agents’ calls, eavesdropping and follow the duration, quality, etc.

We understand the importance of quality calls. Healthcare & life science businesses are constantly struggling to keep up with customer calls also with unpredictable, unstable call quality. We understand the importance of quality calls.

Squaretalk is able to provide you and your customers with reliable, customer-centric call center management solutions to improve retention and maximize the lifetime value of each customer relationship. 

The Call Center Software that Personalizes Every Patient.

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We understand why

Your Sector Needs This And That is The Reason We Provide

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Security and Data Encryption

We understand the importance of financial data breaches. To be a leader in this field you need to have a good reputation and satisfied customers.

Queue management and IVR

We are aware of the challenges you are facing with Privacy & Regulatory Compliance, Data Protection, Data Security, GDPR Compliance, ePrivacy Regulations.

Workforce management (SMS)

Squaretalk offer seamless integration with our CRM and other business tools.

The most efficient way to connect with your prospects and customers

Conversational. Reliable. Scalable.

Trouble-free installation

Easy integration with your favorite business tools

Security and data encryption

CRM telephony integration (CTI)

Consolidated voice and digital communication

Intuitive tools requiring little to no training to master

We think about your future

We Are Here To Help You Scale Up

We at Squaretalk understand the importance of providing fast and easy important information about each client and facilitating the connection dynamically. We understand that it is crucial for agents to get a detailed caller profile in order to be ready for the upcoming call and have a more engaging, helpful conversation with each client. Squaretalk helps you keep all patient data and interactions in one place so your agent can easily pull their information in real-time and thoroughly understand their query, in turn providing the highest standard of support and personalization.

Business Perspective

Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.

Agent Development

Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.

Customer Experience

The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.