Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
There is a huge need for more call center agents in the public sector, but with too many obligations and not enough time, the outsourcing government services struggle to find and train new staff. Businesses are also struggling to find call center agents in the private sector. However, our cloud-based software manages to accomplish all of the time-consuming work in real-time engagement.
A key role in successful government services is that good contact center software is well protected and can operate its services at its best degree of technology, which plays a major part in successful government services.
For governmental organizations, we offer a full range of services for operating and expanding outbound call centers. The platform features fully integrated routing, analytics, CRM integration, and more for both inbound and outbound calls. Furthermore, we are extremely devoted to providing help and support in crisis situations and attaining loyalty.
When it comes to administering public services, we have mostly emphasized the fact that we cannot compromise on service. This is why we rely heavily on the best practices and controls for cybersecurity and safeguarding sensitive customer and company data.
Squaretalk’s cloud-based call center solution, enables government employees to provide customer support and respond to inquiries while they are not on-site. All calls, events, and transactions made during the customer support process can be managed and tracked by it. Advanced capabilities within software also enable agents to make more effective decisions and improve client satisfaction. Our cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.
Experience a live demo customized around your unique business goals, workflows, pain points and challenges, and find out why Squaretalk is the perfect call center solution for organizations like yours.