Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
Satisfy your customers on another level by informing them on the progress of their delivery.
Measure the total gross profit a client contributes to a company over the course of their relationship with it.
Determine and prioritize the value of each lead to the company.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
E-commerce industry is constantly struggling to keep up with customer satisfaction. Squaretalk recognizes the significance of delivering exceptional quality service that engages on more personal extend with customers and scales with your business.
A key role in a successful e-commerce business is call center software, which can be accessed on the web, and allows you to manage inbound and outbound calls and messages from a single interface. Squaretalk’s solution platforms empower you to reduce customer service costs and increase the number of sales for any e-commerce business.
There is always a risk of data breaches, fraud, or compliance violations in this sector. That is why our company took a great effort in providing the security you need by fulfilling globally recognized certificates against cyber attacks.
However, we also took into consideration your business perspective and goal of improving customer experience at a much lower cost. Our platforms will help your agents to easily interact with clients and pull their information in real-time and thoroughly understand their query, in turn providing the highest standard of support and personalization.
We understand the importance of data being kept together and not being lost in the shuffle. To prevent inefficiency, Squaretalk's platforms offer integrations that align with CRM and E-commerce tools.
We are aware of the challenges you are facing with Loyalty and retention. This is why we will provide you with smoother customer engagement.
We are aware of the challenges you are facing with Privacy & Regulatory Compliance, Data Protection, Data Security, GDPR Compliance, ePrivacy Regulations.
With the help of Squaretalk’s platforms, you’ll be able to optimize your customer service by ensuring every customer is responded to in a timely manner. This will translate into more sales, lower costs, and higher customer satisfaction. Our cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
