Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.
E-commerce industry is constantly struggling to keep up with customer satisfaction. Squaretalk recognizes the significance of delivering exceptional quality service that engages on more personal extend with customers and scales with your business.
A key role in a successful e-commerce business is call center software, which can be accessed on the web, and allows you to manage inbound and outbound calls and messages from a single interface. Squaretalk’s solution platforms empower you to reduce customer service costs and increase the number of sales for any e-commerce business.
There is always a risk of data breaches, fraud, or compliance violations in this sector. That is why our company took a great effort in providing the security you need by fulfilling globally recognized certificates against cyber attacks.
However, we also took into consideration your business perspective and goal of improving customer experience at a much lower cost. Our platforms will help your agents to easily interact with clients and pull their information in real-time and thoroughly understand their query, in turn providing the highest standard of support and personalization.
With the help of Squaretalk’s platforms, you’ll be able to optimize your customer service by ensuring every customer is responded to in a timely manner. This will translate into more sales, lower costs, and higher customer satisfaction. Our cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.
Experience a live demo customized around your unique business goals, workflows, pain points and challenges, and find out why Squaretalk is the perfect call center solution for organizations like yours.