Call Center Solution for IT Services

Deliver unique experiences

Squaretalk provides your team with reliable, customer-centric call center management solutions to increase pick-up rate, improve retention and maximize the value of each customer interaction.

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Powerful, intuitive, and hassle-free help desk software

Make Every Call the Right call

IT

Worldwide connectivity in real-time thanks to innovative infrastructure partners

Connect globally with partners, clients and agents in real-time.

Keep your team in the loop

Maintain good communication between team members and meetings.

Important insights

Ensure to keep an eye on the track adoption, usage, and service quality.

Organize your workflows

Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.

Customizable call distribution plan

Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.

Use effective integrations

Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.

IT-services

Reduce costs and customer support stress

Call Center Software That Finally Changes Everything

Easy Customer Support

Use our administration of customer support desk without the technical support

Easy to use

Simple, modern UI allows even inexperienced agents rapid progress

Effective management

Through flexible analytics, you can keep track of everything that is going on in your contact center

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Up-to-date tools and valuable insights are our main focus for our IT Services clients and their customers.

Running an IT company is hard. You need to keep track of hundreds of devices and employees. You need to be able to troubleshoot and provide IT support for your clients. Squaretalk’s cloud-based call center software makes it easier to manage the entire customer experience, by taking inbound and outbound calls and messages from a single interface. It lets you use one platform for all your customer service needs, streamlining the way your team manages phone calls.

Some of the features that our software offers include lead management, lead generation, lead follow-up, and adoption tracking, to name a few. Additionally, our tech team can assist your agents in streamlining the form-filling procedure and reducing data entry errors. 

The world of IT is constantly evolving. With new technologies, information systems, and IT service providers coming out each day, it’s hard to keep up with the latest trends. Good contact center software, which has the newest technologies and can run your services at the highest level of technology, plays a critical part in the success in the business of the IT sector.

Our solution enables IT professionals to provide customer support and respond to queries when off-site. All calls and events that take place during the customer support process can be managed and tracked by it. The software is also equipped with advanced features that help agents make more efficient decisions and scale the business.

The Call Center Software that Gives You Endless Possibilities

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We understand why

Your Sector Needs This And That is The Reason We Provide

IT-picture

Security and Data Encryption

We understand the importance of financial data breaches. To be a leader in this field you need to have a good reputation and satisfied customers.

Simple Interface for New Users

We created a user-friendly interface that is accessible to everyone and is especially simple to learn for new employees because we are aware of how valuable time is in the IT industry.

Up-To-Date Tools & Services

Squaretalk offers seamless the latest tools on the market, to prevent wasting time and resources on outdated infrastructure.

The most efficient way to connect with your prospects and customers

Conversational. Reliable. Scalable.

Trouble-free installation

Easy integration with your favorite business tools

Security and data encryption

CRM telephony integration (CTI)

Consolidated voice and digital communication

Intuitive tools requiring little to no training to master

We think about your future

We Are Here To Help You Scale Up

Our solution provides agents with a user-friendly interface, powerful tools, and top-notch customer service. We help IT professionals effectively manage inbound calls from customers and prospects, while providing a high level of customer satisfaction. Squaretalk’s cloud communicational platforms are created based on strong user research and client feedback. This way we would like to influence your future business perspective, and agent development and increase customer satisfaction.

Business Perspective

Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.

Agent Development

Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.

Customer Experience

The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.