Your sales team’s time is too valuable to waste on misdials, unproductive conversations or straight-to-voicemail calls. Instead, use AI and predictive dialer software to estimate the lead most likely to pick up and match it with the agent best suited to close the deal.
Automatically dial multiple phone numbers simultaneously and filter out voicemails, busy tones and no responses.
Set specific lead demographics or characteristics and have AI identify the contacts most likely to convert.
Direct calls to your most qualified agents to ensure high-value leads are handled the right way at the right time.
Forecast call volume fluctuations, organize scheduling and balance agent demand based on past activity.
Matrix is designed and built with high-velocity sales teams like yours in mind. The platform’s features constantly evolve to help you reach qualified leads, close more deals and exceed your targets.
Advanced settings allow you to fine-tune and adjust the dialing strategy for each campaign. With just a few clicks you can:
Allow your staff to work safe from anywhere in the world with permission control by IP, location, role or other custom security rules. This way you save money, reduce the risks of unauthorized entries and comply with regulations for data and sensitive information protection.
Matrix has an end-to-end encryption and an Enterprise-level security ISO 27001. We follow regional and global security rules and privacy regulations like GDPR, DNC, TCPA and more.
When you integrate IVR, you reduce costs, handle higher call volumes with self-service, direct incoming calls to the right agent, ask questions to qualify leads, play marketing messages when customers are on hold and manage calls are after hours.
Safeguard sensitive information, monitor effectively and improve workflows by clearly defining roles and groups. You can create and customize unlimited specific permissions, responsibilities and teams.
Maintain a positive brand image even when cold-calling thousands of leads worldwide. Matrix, in combination with our Spam detector, alerts if one of your numbers is marked as spam or blocked on popular mobile apps and services.
No more endless switching between different software. Link your favorite business tools and build custom workflows via the easy-to-use API or choose a template from our library of 100+ popular apps.
Adapt your operations' size to changes in sales targets, growth opportunities or market shifts to stay agile, cost-effective and customer-focused.
Reduce the manual and repetitive tasks with CRM integrations, IVR, call recording and monitoring, scripting tools, regulated breaks and post-call surveys.
We provide multi-language 24/6 customer support and thorough training. Matrix also has an extensive knowledge base and in-platform chat for technical issues.
Sales teams can quickly share tactics, work together on complex deals, coordinate strategies, transfer leads, mentor or get coaching. And keep the moral up.
Book a 30-minute consultation with one of our experts. Tell them about your company, goals and communication needs, so you can get the best results using our outbound call center solution.
Book a demo
After settling up your account, our deployment team will give you personalized onboarding and answer all your questions.
Talk to expert
Last step before starting operations is connecting all business tools you use with Matrix. Choose from our library of 100+ integrations or request a tailor-made API framework.
Connect your tools
