Matrix - predictive dialing solution

Increase your talk time by 400% with cloud-based predictive dialer

Intelligent dialer software predicts the contact most likely to answer and pairs them with the agent most suited to respond.

CPaaS users

Working smarter, not harder

Matrix - the power of prediction

Lead Targeting

Intelligent software targets leads by custom criteria including status, country, time zone, probability score, and potential value.

Optimized Marketing

Sharpen your marketing strategy by integrating, instantly connecting and scoring all leads landing from affiliate campaigns, third-party vendors, PPC or from your lead-generation website in Matrix Dialer.

Agent Meeting Reminders

Increase productivity with personalized, agent-specific callback calendars and reminders. Automate the flow of warm leads to qualified, available agents.

Agent Prioritization

Task your agents to connect with leads based on skill level, lead scoring and time zone.

We track and measure

We predict and recommend

You get results

Stop chasing prospects and start engaging with them

Connectivity and Integrations

Security

Allow agents to connect from anywhere while preventing them from signing in from insecure or unauthorized locations. Enable secure access for limited time periods and manage custom security rules in a comprehensive dashboard.

Connect your business tools

Connect your existing business tools or build your own, custom workflows. Integrate via our easy to use API or leverage the library of over 100 apps in the Lynx studio.

Automated Workflow

Automate the dialing process in real-time for your Opt-in Sales Leads to qualify opportunities and update your CRM with all critical business events.

Worldwide local presence

Leverage over 100 local country codes and 3400 area codes to contact leads and improve call connection rates by up to 400%.

Automated Triggers

Set up triggers for whenever a lead becomes a customer. Build sequences of timely automatic calls based on historical call events. Detect unanswered calls and remove bad leads from the dialing list.

Caller-ID Matching

Own local and mobile phone numbers and automatically match them to the location of contacts you are calling. Choose from thousands of cities worldwide.

Built-In Voice, WebRTC, and Softphone

Connect and call anywhere, anytime without landlines, software downloads or any additional fees.

Automate your calling

A Full-Featured Predictive Dialer

Availability Prediction

Improve agent efficiency by anticipating when they will become available and controlling the dialing rate and routing accordingly.

Workflow Speed

Customize the frequency of live leads connected to agents or allow Matrix Dialer to modify the speed per campaign and agent.

Smart Lead Dispatching

Automatically dispatch leads to team members based on predefined settings such as lead scoring or agent ranking.

Dynamic Scripts

Generate custom, dynamic scripts for sales or customer support agents based on campaign and client details.

Compliance DNC

Import, export, filter and edit your custom DNC (Do-Not-Call) rules to ensure compliance.

Campaign Automation

Run automated marketing campaigns and set up automatic notifications based on predefined events.

0 +
Countries reachable with Matrix
2000 +
Available area codes worldwide
100 %
Lift in connection rates

Real-Time Remote Monitoring

Oversee all your agents' activities in real-time from one screen, with the ability to listen, coach, or drop in on live calls to speak with both caller and agent.

Wrap Up Time

Set pause time. Give agents the ability to complete necessary administrative tasks between calls.

Warm Transfers

The warm transfer ensures excellent customer service by letting your call center agents provide specific context about the customer issue to other agents before transferring a call.

Call Recording

Record all inbound and outbound calls or selected calls for compliance and quality assurance.

Internal Chat

Encourage real-time collaboration between team members with built-in chat.

Blended Inbound and Outbound

Enable inbound and outbound calling campaigns for seamless efficiency.

How it works?

Matrix Intelligent Dialer

Step 01

List and Campaign Management

Upload and import your contact lists with the click of a button. Matrix allows you to create contact lists and share them between campaigns and teams based on previous results. Customize a lead’s profile using a variety of form fields. Easily import/export the data or target it with your dialer.

Book a demo
Step 01

Step 02

Automation

Activate unique outbound sequences and dialing strategies within your campaigns based on automated or agent set disposition of calls. Schedule or synchronize lead imports from any CRM, based on campaign patterns and audience insights. Update your data based on contact lists, phone numbers and lead IDs.

Talk to expert
Step 02

Step 03

Analysis

Analyze, measure, and predict changes with detailed reporting on performance of lead lists and individual agents. Including Lead list scoring, campaign effectiveness, agent call efficiency, queue SLA, call times, pause and log-in times, average call lengths, billing call time, and more. Generate dynamic agent and payroll reports by simply customizing agent disposition statuses.

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Step 03

Connect Matrix with a wide library of tools to create custom workflows and automate your tasks

Seamless Integrations Without the Messy Back-and-forths

Salesforce

Hubspot

Freshdesk

Dropbox

Zoho

Zendesk

Telegram

Spotify

Mailchimp

WhatsApp

Gmail

Teams

Zoom

Slack

Discord

Monday

WordPress

Call center agents love us

Call center managers trust us

4.8 rating on Capterra

One of the best telephone systems yet, very cost-effective, great quality, and faster connection help you just focus on the customer.

William G., Quality Control

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Very strong platform with highly recommended services with professional staff. Their customer service and support are really fast and professional, they are following up as fast as they receive the ticket.

Mohammad S., Operation Manager

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