Intelligent dialer software predicts the contact most likely to answer and pairs them with the agent most suited to respond.
Upload and import your contact lists with the click of a button. Matrix allows you to create contact lists and share them between campaigns and teams based on previous results. Customize a lead’s profile using a variety of form fields. Easily import/export the data or target it with your dialer.Book a demo
Activate unique outbound sequences and dialing strategies within your campaigns based on automated or agent set disposition of calls. Schedule or synchronize lead imports from any CRM, based on campaign patterns and audience insights. Update your data based on contact lists, phone numbers and lead IDs.Talk to expert
Analyze, measure, and predict changes with detailed reporting on performance of lead lists and individual agents. Including Lead list scoring, campaign effectiveness, agent call efficiency, queue SLA, call times, pause and log-in times, average call lengths, billing call time, and more. Generate dynamic agent and payroll reports by simply customizing agent disposition statuses.Book a demo
Very strong platform with highly recommended services with professional staff. Their customer service and support are really fast and professional, they are following up as fast as they receive the ticket.
Mohammad S., Operation Manager