What is ACD?

What is ACD

What is ACD?

Automatic Call Distribution (ACD) is an innovative technology allowing calls to be routed to the most qualified agent for a specific query. The system is set up to sort out and redirect incoming calls based on predefined information and voice menus.

How Does ACD Benefit Your Business?

Besides being a cost-effective solution, ACD helps your business provide ad-hoc assistance to clients and reduce wait times. This results in a seamless customer service and experience, which lead to customer retention, loyalty, and ultimately improved business ROI.

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