Cloud PBX Contact Center
AI Predictive Dialer
Fully customized to your business needs
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Axiom
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Matrix
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Combined platform
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Connect |
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Chrome extension |
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WebRTC |
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Softphone for desktop (Windows) |
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Connect your own device |
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Remote agents connectivity check |
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Dynamic dialing per country and area code |
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Random dialing |
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Data and security |
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TCPA and GDPR compliance |
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Secure remote agents |
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Enterprise-level security ISO 27001 |
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Secure IP and GEO IP protection |
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Hosted on AWS and Digital Ocean |
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Multi-factor authentication |
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Business intelligence and reporting |
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Real-time client dashboard |
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Advanced reporting and visibility |
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Call monitoring |
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Warm and blind transfers |
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Call barging |
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Live call listen in (whispering) |
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Call transfer |
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Deployment and support |
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API access |
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Personal onboarding and training |
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24/6 live support |
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Management |
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Unlimited groups and roles |
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Flexible role configuration |
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Control all access level |
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Check remote network and devices |
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Capacity |
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SIP trunking |
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Unlimited number of callers in queue |
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Unlimited call recording |
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Unlimited inbound calls |
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Unlimited concurrent calls |
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International virtual numbers (local presence in 150+ countries) |
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Toll-free numbers |
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SMS integration |
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Connect from anywhere |
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Cloud PBX features |
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IVR (virtual receptionist) |
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Automated call distribution (ACD) |
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Intelligent call routing |
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Smart call queuing |
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Voicemail to email |
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Fax to email |
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Click-to-dial |
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Queue service-level agreement (SLA) |
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Custom on-hold music |
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Queue callback |
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Predictive dialer features |
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Smart predictive dialing |
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Intelligent outbound routing |
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Answering machine detection |
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Smart lead recycling |
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Dynamic reset of leads |
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Appointment call automation |
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Smart leads ranking |
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Agent ranking by skill |
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CSV upload |
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Script-on-screen |
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Campaign & list management |
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Web callback |
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Real-time DNC list management |
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Disposition timers & redials |
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Timezone rules dialing |
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Smart redial strategies |
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Duplicate detection |
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Pipeline automations |
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Live call notes |
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Add-on features |
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Workflow automation |
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Spam checker |
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SMS reporting |
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CRMs and apps integration |
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Dedicated account manager |
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Bring your own carrier |
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VIP support |
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Custom API |
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Fax to email |
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