Squaretalk is excited to share our strategic collaboration with Call Center Solutions Africa (CCSA), a Nairobi-based customer experience and sales outsourcing company. The partnership is set to streamline technology-driven engagement for both local businesses and global companies expanding into the region.
Local and International Importance
Africa is rapidly being recognized as one of the most dynamic regions for customer operations and business expansion. As global companies explore Africa as a potential growth market and look for smarter outsourcing models, the right combination of technology, talent, and local expertise is becoming increasingly important.
Squaretalk’s cloud-based contact center platform provides the needed foundation — omnichannel communication, AI voice agents, predictive dialer, real-time analytics, and scalable infrastructure built for distributed teams.
To this, CCSA adds operational strength: experienced CX teams, structured performance management, and bilingual English- and French-speaking agents equipped to serve both regional and international customers.
The partnership between Squaretalk and CCSA allows businesses to:
- Build or outsource customer operations in Africa
- Maintain quality control through advanced reporting and performance visibility
- Scale inbound and outbound teams without operational complexity
- Deliver customer experiences that feel local and authentic
Read what Squaretalk’s Head of Business Development, Isaac Levy, and Duncan Njue, Director of CCSA Africa, shared about the collaboration here.
About CCSA Africa
CCSA Africa is a Nairobi-based customer experience and sales outsourcing partner helping growth-focused global organisations convert more leads and serve customers across channels. The company provides trained, supervised agents to manage phone, WhatsApp, email, social, and CRM follow-up—covering lead qualification, appointment setting, sales closing, reactivation, and customer support. It also provides contact center software and set-up advisory for businesses across Africa, helping teams choose the right tools, implement workflows, and launch efficiently.
About the Author
Yulia Vushkova
Yulia Vushkova is a Marketing Specialist at Squaretalk. She focuses on helping businesses optimize sales and customer support interactions.
