We’re proud to announce that Squaretalk successfully completed its ISO/IEC 27001:2022 recertification audit for the fourth time.
RINA, an independent certification body, conducted the audit. After a thorough examination, RINA concluded that our Information Security Management System (ISMS) continues to meet the highest international standards for protecting information assets, managing risk, and ensuring operational resilience.
This is another milestone in Squaretalk’s journey of continuous improvement by mitigating fraud, preventing data breaches, and providing a secure communication environment for all its clients.
The Evaluation Process
ISO/IEC 27001 Certification is designed to ensure the compliance and effectiveness of an ISMS in protecting its confidentiality, integrity, and availability.
To pass the thorough, multi-stage assessment, Squaretalk had to show and adhere to a strict information security framework, concentrating on risk reduction and safeguarding sensitive customer data. The evaluation included a comprehensive review of the company and all its departments.
The auditors analyzed Squaretalk’s systems, processes, and teams that handle or influence information security. RINA’s experts assessed threats and vulnerabilities to determine the likelihood and impact of each risk, as well as our culture of security accountability.
ISO/IEC 27001:2022 Specifics
ISO 27001:2022 is the latest version of the international standard for information security management systems. Key updates include a new structure comprising 93 controls across four chapters (Organizational, People, Physical, and Technological), as well as the inclusion of new topics to address cloud-centric and digital risks associated with distributed operations.
The 2022 version also emphasizes resilience, stressing the need for:
- Dynamic risk assessment instead of static checklists.
- Integration of cyber protocols for secure work even during incidents or outages.
- Proactive detection (e.g., monitoring, threat intel) rather than reactive response only.
For a contact center software provider like Squaretalk, the 2022 updates are particularly relevant as they directly address cloud operations, data protection, and the modern threat landscape that communication companies face.
What The Certification Means for Our Clients and Partners
Squaretalk’s security controls, internal policies, and risk management practices comply with the latest international standards.
For our clients, the ISO recertification provides:
- Assurance of Data Protection: The certification demonstrates that Squaretalk maintains a systematic approach to managing sensitive customer information, call recordings, personal data, and business communications.
- Compliance Support: Squaretalk adheres to internationally recognized security standards and complies with frameworks like GDPR and PCI DSS, which is especially important for companies operating in regulated industries, such as finance, healthcare, and iGaming.
- Reduced Risk of Breaches: Continuous monitoring, regular risk assessments, and Squaretalk’s incident response protocols significantly reduce the likelihood and impact of cyberattacks.
- Business Continuity & Trust: Clients can rely on our platform’s uptime, continuity, and secure disaster recovery processes to ensure your contact center remains operational even in the event of a security incident.
The ISO recertification is also a standardized, verifiable proof of security maturity, which dramatically streamlines the time-consuming process of third-party risk assessment. It is a strong indicator of trustworthiness for Squaretalk’s partners, signaling:
- Stronger ecosystem credibility with an independent, globally recognized seal of approval
- Alignment with modern security practices that future-proof and protect partners from cascading safety failures
- Competitive advantage and marketability for premium positioning, faster sales cycles, and vertical market access
About Rina
RINA is a multinational company with operations in more than 70 countries, specializing in Testing, Inspection, Certification, and Engineering Solutions.
The certification services focus on verifying that organizations, products, personnel, and systems meet rigorous national and international standards. RINA helps organizations strengthen governance, security, and ESG performance. Its expertise includes emerging domains like cybersecurity, sustainability, and digital transformation.
About the Author
Yulia Vushkova
Yulia Vushkova is a Marketing Specialist at Squaretalk. She focuses on helping businesses optimize sales and customer support interactions.
