As cyberattacks grow in scale and sophistication, securing customer data and communication infrastructure has never been more critical—especially for fintech organizations. At Squaretalk, we’re committed to meeting this challenge head-on. In Q1 2025, upgrades introduced to Squaretalk‘s fraud prevention and…
Monitoring performance gives you insights into agent productivity, sales effectiveness, knowledge gaps, and customer satisfaction. But with plenty of contact center metrics and key performance indicators available, which should you prioritize? We’ll walk you through the top 6 key contact…
Picture this: your customer has an urgent question and calls your business. Will they breeze through your phone menu or get stuck in endless prompts and escalations and hang up? Having an organized call flow matters more than ever to…
In the first place, let’s establish what customer loyalty is? This is the measure of how much your customers are committed to your brand. A loyal customer will always choose you over the competition, maybe because of your excellent…
In a notable stride towards ensuring the utmost information security, Squaretalk proudly announces the successful completion of its ISO 27001 surveillance audit. The international ISO/IEC 27001 standard is renowned for its comprehensive framework in managing information security, emphasizing an organization’s…
Introduction In today’s fast-paced call center environment, time is of the essence. The ability to efficiently manage one’s time isn’t just a sought-after skill—it’s a necessity. Imagine juggling multiple calls, addressing diverse concerns, and ensuring customer satisfaction—all in a day’s…
There is no denying data is gold in the 21st C. It can be “information overflow” or” data streaming” – businesses at this point NEED data to function. Analysing this data, hence by extension, is the very core about which…
Squaretalk proudly announces the launch of its Axiom Cloud Contact Center on the Freshworks Marketplace to empower Freshworks users with automated dialing and easy handling of incoming calls directly within their favorite CRM. Benefits of Squaretalk’s Native Integration with Freshworks…
Today’s customers are a tough nut to crack. They have such high expectations. Yet no one can blame them. Their options are countless now, thanks to the digital revolution. If one business is not meeting their needs, they move on…
Building and maintaining customer loyalty is crucial for any business. By implementing effective strategies and tactics, companies can create a loyal customer base that continuously chooses their products or services. In the B2B sector, customer loyalty is pivotal for long-term…
