Squaretalk proudly announces the launch of its Axiom Cloud Contact Center on the Freshworks Marketplace to empower Freshworks users with automated dialing and easy handling of incoming calls directly within their favorite CRM.
Freshworks Marketplace allows companies and developers to easily build apps that integrate with the Freshworks suite of products to aid in customer and employee delight. With the integration of Squaretalk’s Axiom Cloud Contact Center to the Freshworks Marketplace, businesses using Freshworks will be able to initiate and receive calls directly within their CRM with a simple mouse click, offering a comprehensive view of historical caller activity. This feature empowers customer support agents, recruiters, and sales teams to share critical call information—including call history, recordings, notes, and key metrics—that enriches real-time personalized customer interactions and engagement.
In addition, Axiom intelligently routes calls and historical data to the most appropriate agents, facilitating an elevated level of personalized customer interactions. It directs clients to the team that best matches their needs, including language proficiency and technical expertise, bypassing the IVR for a smoother, more streamlined customer experience. The solution also offers comprehensive features for admins and managers, enabling them to monitor calls and agents in real time, whisper advice to agents, or take over calls when necessary.
Squaretalk further provides Freshworks users with a range of valuable features, such as crystal-clear voice quality, virtual phone numbers (local, mobile, national, and toll-free) across over 100 countries and 3,762 area codes worldwide, a spam-checker, and a website widget that expedites the connection of potential customers with sales agents.
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