Call centers generate thousands of hours of customer conversations every month, yet most agent coaching, quality assessments, and operational changes are still based on limited real-life interaction data. Managers review a small fraction of calls, quality scores arrive days or…
Avaya has long been a default choice for enterprise telephony and contact centers. However, most customers didn’t actually “pick” the system recently — they inherited it, expanded on it, and built processes around it as their teams grew. A 2025…
We’re thrilled to announce that Isaac Levy has joined Squaretalk as our new Head of Business Development, bringing with him deep expertise in global partnerships, sales strategy, and business growth. Isaac will lead Squaretalk’s efforts to expand its international presence,…
Picture this: A long-time donor calls asking about their monthly gift, but no one can locate their account details. Meanwhile, an event planner’s urgent email about venue logistics has been sitting unopened for three days as it landed in the…
Squaretalk is pleased to share a new collaboration with FinTech360, a leading end-to-end forex CRM and back-office solution. Sales, retention, and compliance teams in the financial industry can now optimize and personalize client communication from one interface. Modernizing Client Engagement…
The Winter 2026 G2 reports are out, and Squaretalk is making history. We’re included in the record 103 comparisons, earning 51 badges. Real users trust our platform across multiple industries and recognize its critical role in improving customer communications. Noticable…
Squaretalk is excited to announce a strategic collaboration with EAERA, a cloud-based Customer Relationship Management system (CRM). The partnership is set to help prop trading firms, sales teams, and FinTech account managers optimize their daily operations. Faster and Smarter Forex…
In cold calling , pickup rates determine how much of your potential market you actually reach. Low answer rates don’t just slow performance; they raise your cost per conversation, demoralize sales teams, and give competitors a chance to reach the same…
We’re proud to announce that Squaretalk successfully completed its ISO/IEC 27001:2022 recertification audit for the fourth time. RINA, an independent certification body, conducted the audit. After a thorough examination, RINA concluded that our Information Security Management System (ISMS) continues to…
With over 3 billion users worldwide, WhatsApp has become a powerful channel for marketing, sales, and community building. It opens the door for brands to create immersive, personalized customer journeys and meet client demand in creative ways beyond traditional customer…
