Choosing the right cloud-based call center software can make or break your customer communication strategy. MightyCall, Aircall, and Squaretalk are some of the most sought-after cloud-based phone systems on the market today. They offer unique approaches to business phone systems,…
At Squaretalk, we’re committed to helping businesses gain a 360° view of their contact center performance. Building on our already extensive monitoring capabilities, we’re now introducing enhanced Agent Status KPIs to give managers deeper insights into workforce activity, availability, and…
Squaretalk is featured in a record 100 G2 reports this Fall, earning badges across 47 categories. The recognition is based on verified customer reviews and adoption trends. Inclusion in so many G2 reports indicates that end users with different challenges,…
Looking for the perfect contact center platform to supercharge your operations? You’re in the right place! With customer expectations soaring higher than ever, choosing the right contact center software for your sales team can make or break your business success.…
Choosing the right call center software for your sales team is the backbone of your sales operations, especially if you rely on cold calling or take prospecting seriously. Picking the wrong provider can turn that lifeline into a tangle of…
In 2026, customers expect fast, personal, and mobile-first communication, and WhatsApp has emerged as one of the most powerful messaging channels to meet that demand. But despite its massive reach potential, WhatsApp isn’t a one-size-fits-all solution. Meta offers multiple communication…
What Exactly Is a Virtual Phone Number? Many assume voice communication is fading – but business calling is thriving. The global call center market was valued at US$352.4 billion in 2024 and is projected to reach $500 billion by 2030, growing at…
International companies or those in highly-regulated industries, like FinTech, often find traditional banking systems slow, restrictive, and costly. Squaretalk recognized and partnered with CoinGate, a leading crypto payment solution, to provide its customers with faster, safer, and compliant transactional methods. …
Your contact center handles thousands of customer interactions every month. But the truth is, you’re probably missing out on significant revenue opportunities. Most contact centers already do some selling, taking orders, processing renewals, and doing occasional upselling. But there’s a…
If you want to enhance customer interactions, streamline internal collaboration, and leverage AI-driven efficiencies, you need to choose the right call center software. Dialpad, RingCentral, and Squaretalk are among the top VoIP providers in 2026’s rapidly evolving unified communication and…
