Squaretalk, a major cloud call center software provider, has announced that it has received the ISO 27001 certificate. The comprehensive assessment and certification process was performed by Rina, an independent European organization specializing in offering certification and engineering solutions across various…
Managing employees can be challenging. For call center employees, it is incredibly important to be able to manage them effectively as they are customer-facing. They need to create positive customer experiences. In this article, we provide you with some tips…
Squaretalk, a major cloud center software provider, announced its partnership with Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions. Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions. The technology automates…
Squaretalk, the leading cloud contact center provider, revealed a partnership with IT Flow, an IT service company situated in the city of Limassol, with a mission to empower organizations by providing them with agile VoIP solutions. The direct link between…
From cold-calling to customer support delivery, the voice channel keeps playing a strategic role in finding leads. Nonetheless, outdated systems such as manual dialing, basic touch-tone phones without caller ID, and paper-based call lists will most likely fall short of…
Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet.
