Squaretalk, a major cloud center software provider, announced its partnership with Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions.
Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions. The technology automates workflows, scheduling and auditing, monitors agent performance and quality, and provides training that elevates and engages employees. Together, Squaretalk and Playvox will empower contact centers with a cloud-native solution designed for the digital-first world of today.
Read the full press release here.