As the internet becomes filled with online attackers coming up with new methods each year, call centers are always in danger of fraud. In fact, 90% of financial service contact centers see fraud attacks increasing yearly. This threat includes all…
RingCentral Competitors Might Be a Better Choice For You In the world of customer support and sales communication, your choice of platform can be as crucial as the quality of the conversations themselves. RingCentral has undeniably made a name for…
In today’s digital-centric world, Software as a Service (SaaS) has become indispensable for business optimization and customer satisfaction. By creating a more productive and efficient digital framework for businesses and consumers to access various forms of service, support, or site…
The year’s end is near, but our work is never done! The amazing Squaretalk Development team added invaluable updates and a highly requested new feature. You can now make more data-driven decisions and have better control of your operations. Heads…
New call center managers have a lot on their plate. They are often expected to step up from the get-go and, if promoted from within, catch up with administrative tasks and terminology they never had to deal with as agents.…
Squaretalk teams up with LeadSquared for a more productive and personalized customer experience. A Native Integration We are proud to report a strategic partnership with LeadSquared, a new-age SaaS platform for end-to-end sales, marketing, and onboarding automation solutions. The collaboration…
In the fast-paced world of recruitment, efficient communication is critical for success. Integrating call flow into your recruitment software can transform how you manage and optimize the hiring process. Learn about the benefits of incorporating call flow and how it…
Squaretalk and Key IVR, a secure payment solutions provider of automated IVR, Contact Center Payments, Outbound SMS, and Voice services, have announced a partnership to deliver more efficient and secure business solutions. For Secure Payments The partnership will enable Squaretalk…
Call centers are a crucial component of many companies since they offer customers customer service, sales, and other services. Companies must make an investment in high-quality training materials to guarantee that call center employees are properly taught and capable of…
Squaretalk, a major cloud call center software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, today announced their partnership. Squaretalk customers and partners now have seamless access to Sedric’s platform that enables fintechs to accelerate growth…
