Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet. This system works by connecting an IP phone to a router. Analog phones can also be employed but they would require terminal adaptors.
For a company, there are many benefits to leveraging VoIP. They include improved voice quality, simplified installation & maintenance, and low call rates. Furthermore, this technology is particularly suitable for the needs of a remote or distributed workforce as it can be leveraged independently from location. Premium add-ons include call recording and automatic response among others.