Deliver frictionless experiences that turn one-time buyers into loyal customers. Recover abandoned carts, reduce returns, and increase repeat orders from a single platform. Squaretalk is built exactly to meet the needs of E-commerce and Retail companies with:
Turn every customer interaction into revenue
Trigger automated calls, SMS, or WhatsApp messages with tailored product reminders, exclusive discount codes, or product answers. Use intelligent timing, segmentation, and CRM data to re-engage shoppers.
Turn one-time buyers into loyal customers at scale with cross-sell and upsells. Promote complementary products, new arrivals, or restocks based on purchase history to increase customer lifetime value.
Maximize sales during seasonal campaigns (e.g., Black Friday, holidays, flash or limited drops, back-to-school restocks) with high-capacity outreach and advanced routing. Scale up and down based on demand or automate calls with AI.
Lower return rates and boost satisfaction with post-purchase engagement. Send setup guides, usage tips, links to video tutorials, or maintenance instructions via WhatsApp or SMS to ensure customers get the most from their products.
Maintain a single, continuous conversation across channels. Empower agents with context and history, so they can proactively address customers’ issues and provide concrete solutions instead of generic responses.
Increase pickup rates, trust, and conversion across sales and cart-recovery campaigns with domestic numbers. Ensure customers are handled in the right language and time zone, with full context across channels.
Leverage powerful, intuitive, and hassle-free solutions
Get up and running quickly, ahead of sales peaks or product releases. Streamlined onboarding and setup keep day-to-day operations uninterrupted.
Handle higher call and message volumes during launches, pre-orders, price drops, etc. without outages, delays, or connection issues.
Utilize flexible plans, AI voice agents, and automations to avoid over-investing in capacity you don't need year-round.
Squaretalk has ISO/IEC 27001 cerification and complies with with the GDPR, SOC 2, PCI DSS, TCPA, and AML standards.
Contact center software like Squaretalk enables you to engage customers at key moments in the buying journey (e.g., during checkout, after cart abandonment, after delivery). By combining voice and messaging with full customer context, teams can answer questions faster, recover abandoned carts, upsell relevant products, follow up proactively, and personalize interactions. This leads to higher conversions, better post-purchase engagement, and more repeat orders.
Omnichannel communication allows for a seamless transition between messaging (SMS, WhatsApp) and Voice. In e-commerce, a customer might start with a chat about product specifications but switch to a phone call to finalize a high-ticket purchase or complex custom order. By keeping the context across both channels, you enable agents to see the complete conversation history and pick up where things left off, eliminating the need for customers to repeat themselves. This often results in higher trust, better experience, and higher Cart Conversion Rates.
We help you automate time-sensitive but predictable questions (e.g., order status, delivery times, return policies) and tasks through IVR, AI voice agents, and WhatsApp messaging. Routing only complex or high-value cases to human agents with full order context shortens handle times, improves customer satisfaction, reduces repeat contacts, and lowers cost per order.
Yes. Squaretalk has native and Click-to-Call integrations with leading CRMs, and supports custom integrations via APIs (e.g., with warehouse management systems, ticketing software like Zoho Desk, loyalty program platforms, custom-built tools, etc.). Two-way data sync ensures updates made in Squaretalk are immediately reflected in your other databases.
Modern contact center platforms like Squaretalk encrypt communications, provide IP- and role-based access controls, and secure call recording. This protects customer trust while meeting security and compliance requirements for handling sensitive data (e.g., personal details, order information, payment details).
Join the Growing List of Success Stories
Get valuable AI-related insights
