Squaretalk excelled at its latest ISO 27001 surveillance audit. The inspection was carried out by RINA, an independent organization specializing in testing, certification, and engineering solutions. RINA is recognized by the European Commission, the United Nations, and other major global…
Finding reliable contact center software is like choosing a business partner: You need someone dependable who complements your strengths and fills in your gaps, ensuring you can reach your goals together with a flexible and cost-effective solution. If, for some…
Imagine a call center where every customer inquiry is resolved perfectly on the first attempt. No hold times, no complex phone trees, no transfers between departments. Every agent has the knowledge and authority to address issues professionally and empathetically. The…
What do a customer, waiting on hold for what feels like an eternity, and a call center manager, watching their team struggle to balance speed with quality service, have in common? While different, these situations are impacted by a common…
It’s not your grandma’s telemarketing anymore. Traditional outbound techniques, like: Manually calling people or businesses with little to no prior information Spending ages on wrong numbers, disconnected lines or no-answers Following rigid, generalized scripts that focus entirely on your product…
Squaretalk is a frontrunner in GetApp’s 2024 Predictive Dialer Category Leader report. We are once again among the highest-ranked software thanks to our end users’ ratings. About the Report GetApp has ranked the best predictive dialer providers. Each score is…
Nextiva has always been a popular choice for businesses, and it still is. But when you’re looking for the best way to communicate with clients, you might want to evaluate other options. There are a lot of competitors in the…
Is your call center consistently missing service level targets? Is customer satisfaction plummeting, while agent turnover is skyrocketing? What’s the culprit? Whether you’re managing an inbound customer support center or an outbound sales operation, the problem may lie in the…
Squaretalk is excited to announce its collaboration with LoopBridge, a product management copilot aligning products with customers’ real needs. For Deeper Customer Insights The partnership promises to give businesses a profound understanding of their clients. Each company has an impressive…
Imagine this: a caller has been waiting on the line for a while and is finally connected to a free agent. This moment is critical – it can either salvage the customer’s experience or push them towards a 1-star review.…
