Finding reliable contact center software is like choosing a business partner: You need someone dependable who complements your strengths and fills in your gaps, ensuring you can reach your goals together.
If, for some reason, you feel 3CX isn’t up for the task, there are plenty of other options. Some have better call-handling tools, more cost-effective plans or easier scalability, others excel with AI-powered features. Which is the best for you largely depends on your specific business needs, budget and growth plans.
To help you narrow down the search, we’ve compiled a list of the 10 best 3CX alternatives. It includes use cases, best features, reviews and point-by-point comparisons so you can see firsthand which solution fits your requirements and existing workflows.
But before diving into the alternatives, we should take a better look at 3CX and why you’d consider switching.
What Is 3CX?
3CX is a popular software-based private branch exchange (PBX) system. It’s notable for its flexibility and cost-effectiveness compared to traditional phone solutions. 3CX offers a wide range of communication tools and key features, including:
- Unified Communications (VoIP, Video, Instant Messaging and Email)
- Web Conferencing
- Mobile (iOS and Android) and Desktop Apps (Windows, Mac or Linux)
- SIP Trunking
- Anti-Hacking Tools, SRTP and SSL Certifications, GDPR Compliance
- Customer Relationship Management (CRM) System and Other Third-Party Integrations
These features make 3CX versatile and easily tailored to various industries, company sizes or infrastructural needs.
The flexible deployment in the cloud (public or private) or on-premises is great for remote teams. Hosting the PBX on your own servers could be very useful, especially if you manage a call center in sectors with strict data security and privacy requirements (e.g., financial institutions, healthcare facilities, government organizations, etc.)
Another big plus for 3CX is that the platform is designed to be easy for both agents and administrators. The intuitive interface streamlines call management, configuration and monitoring even if you don’t have a dedicated IT support team.
Why Look for 3cx Alternatives?
While 3CX offers a solid set of features, there are some reasons why you might want to check out the competition:
- 1. Preference for Fully Cloud-Native Solutions: While 3CX offers cloud deployment, it was originally built as an on-premises PBX system. This legacy background may lead to limitations or complexities in scaling for businesses that see the benefits of moving to the cloud but would prefer fully cloud-native systems. Other communication platforms could be more streamlined and scalable if they were designed with the cloud in mind from the start.
- 2. No-Code or Minimal-Code Setups: While 3CX has an easy-to-navigate interface, some functions could still be challenging without an in-house IT team, like configuring SIP trunks, handling network-related issues or integrating third-party apps. Some 3CX alternatives come with plug-and-play functionality, out-of-the-box integrations and fewer technical hurdles.
- 3. Advanced Customization Needs: Some 3CX competitors offer more customizable workflows, complex integrations or AI-based functions. Other platforms have more extensive API options so developers can build tailor-made communication systems.
- 4. Full Service: 3CX doesn't really offer native functionalities like VoIP or SIP Trunks, but rather works with localized third parties. Businesses that want to avoid additional setup, complex scaling, fragmented billing and inconsistent support would benefits from turnkey solutions.
- 5. Regulatory and Industry-Specific Requirements: 3CX’s compliance features may not be enough for your business. Companies with international operations often have to follow multiple privacy regulations (like GDPR, CCPA, etc.), while businesses in highly regulated sectors, like healthcare (HIPAA compliance), finance (PCI-DSS compliance), telemarketing (TCPA, DNC) and legal (data retention policies), may require platforms with more comprehensive compliance capabilities.
- 6. Integrations: 3CX does have integrations with some of the most popular CRMs, like Zoho CRM, Pipedrive, Hubspot and Salesforce, but the number of native integrations is very limited and implementing them often requires expertise and reliance on APIs. That could be a problem for companies with complex workflows or extensive tech stacks.
- 7. Innovation and Future-Proofing: Some competitors are known for their cutting-edge features, like programmable voice and video, integration with Internet of Things (IoT) devices, AI-powered customer service, voice recognition or intelligent routing systems. 3CX alternatives that prioritize these innovations might be more attractive for future-focused companies.
- 8. Transparent Pricing: 3CX’s pricing can be more complicated as you have to have to factor in costs for third-party SIP services, licenses and additional feature sets. Businesses that prefer clear price structures might go for all-in-one alternatives that offer unified billing.
With an approval rating of 4.9/5, putting this software on the top of the list is a no-brainer. Even if it’s our own.
What Is Squaretalk?
Squaretalk is a cloud-based platform that handles both inbound and outbound communication for companies of all sizes. It integrates with 100+ popular CRMs, helpdesk apps, productivity and messaging tools.
Squaretalk is painless to set up, use and manage. The platform is secure and compliant, with customizable dashboards that give you a birds-eye of your important metrics.
You can easily add more agents, extensions or numbers as your business grows without complex infrastructure changes or technical interventions.
Who Is Squaretalk Best For?
Squaretalk is great for businesses trying to optimize their communications. The cloud-based software is very useful for hybrid or remote agents.
Customer support teams benefit from the advanced call-handling features, like skill-based routing, parallel and conference calls, Interactive Voice Responce (IVR) system, call queuing, callbacks, automatic call distribution (ACD) and time-conditional routing. This helps you improve operational effectiveness, boost resolution rates and earn and maintain customer loyalty.
Squaretalk’s AI predictive dialer and intelligent lead targeting increase talk time by up to 400% for sales, marketing research and other outbound operations. Advanced campaign-level settings optimize agent productivity, minimize idle time, automate tasks and set up triggers. You can combine leads from your ads, affiliate campaigns or third-party vendors to maximize your chances of closing a deal.
Why Is Squaretalk a Good 3CX Alternative?
Squaretalk is a fully cloud-based solution. Non-technical users or businesses without in-house IT experts don’t need to worry about setups, hosting, server maintenance or configuring SIP trunks from third-party providers.
Unlike 3CX, which focuses on VoIP telephony with additional features like video conferencing, Squaretalk can integrate different channels (voice, SMS, email, etc.) into one interface. This makes it easier for businesses to handle all communications without relying on separate tools for each channel.
While 3CX has basic call center features in its enterprise plan, Squaretalk offers a more tailored solution for businesses with call-heavy operations. It has a lot more features that automate and optimize outbound calls. This is a serious advantage over 3CX for sales teams and customer service centers with high-volume outgoing communications. The AI predictive dialer, in particular, sets Squaretalk apart from 3CX, offering significant benefits for outbound call centers.
The real-time dashboards help you track key performance indicators (KPIs) and immediately adjust strategies to improve efficiency. Squaretalk’s analytics are more tailored to businesses with high-volume communications than 3CX’s reporting features.
Squaretalk’s platform offers deeper and more seamless connections with CRM systems than 3CX, making it easier for sales and support teams to access customer data and streamline workflows. Squaretalk’s robust API allows you to customize and extend the platform’s functionality for deeper integration with your existing systems and workflows.
Additionally, Squaretalk provides phone numbers from 4500+ area codes worldwide and global coverage, which makes it an excellent choice over 3CX for companies with international operations or remote teams.
Pricing
The Standard plan is $15/user/month with an annual subscription (minimum of five users) or $25/user/month.
The Professional plan’s annual subscription is $30/user/month (minimum of eight users) or $45/user/month.
The Enterprise plan requires a consultation with a sales representative.
Top Features
- Integrations
- Scalable Solutions
- AI Predictive Dialer
- In-Depth Analytics
- Customer Support
- Advance Call Routing
- Global Reach and Local Presence
- Unlimited Call Recording
Squaretalk Ratings
What Is RingCentral?
RingCentral is a cloud contact center and UCaaS (Unified Communication as a Service) provider. Its most prominent product is RingCentral MVP (Message, Video, Phone) known for its security, flexibility, customization options and numerous third-party integrations.
RingCentral offers omnichannel with VoIP, team messaging, SMS and video conferencing for up to 200 participants.
Who Is RingCentral Best For?
RingCentral is a good solution for all kinds of operations: from small to medium-sized businesses (SMBs) to enterprises; remote or distributed teams; companies with advanced video conferencing needs, with more complicated workflows or those needing to integrate a communication platform deeply with proprietary systems.
RingCentral’s plans are a good option for SMBs without an extended IT. They provide all essential communication tools like voice, video, messaging and fax at an affordable price and are easy to scale up.
Why Is RingCentral a Good 3CX Alternative?
Similar to Squaretalk, RingCentral is another fully cloud-based communication platform that offers its own VoIP, team messaging, video conferencing, SIP Trunks and collaboration tools in a single package. This is particularly attractive to businesses that want a plug-and-play solution to avoid the complicated configurations of separate components, as is often the case with 3CX.
RingCentral is designed so you can quickly add more users, phone lines or integrations. With 3CX scalability often requires dealing with third-party SIP providers or hardware changes for on-premises setups.
RingCentral offers extensive international calling plans and supports phone numbers in 100+ countries. Its global presence and reliability are a significant advantage over 3CX, which relies on localized SIP providers, potentially leading to fragmented service in multinational operations.
The unified nature of RingCentral’s platform can provide a more streamlined user experience than 3CX. This is particularly beneficial for businesses with remote or distributed teams.
Additionally, RingCentral integrates with over 200 popular apps, significantly more than 3CX’s current offer.
Pricing
RingCentral’s pricing is based on the number of users and functionalities, with a minimum of 1 to 5 users.
RingCentral also offers Video, Events and AI.
Phone systems:
- The Core plan costs you $20/user/month paid annually or $30/user/month.
- The Advanced plan is priced at $25/user/month annually or $35/user/month.
- The Ultra plan is $35/user/month for an annual subscription or $45/user/month.
Contact center:
- The RingCX powered by the RingSense AI plan starts at $65/user/month with only an annual subscription option.
- For pricing of the RingCentral Contact Center Enterprise, you have to contact the sales team.
Top Features
- High-Quality VoIP
- Video Conferencing
- Team Messaging
- Mobile App
- CRM Integration
- Toll-Free Numbers
- Multi-Level IVR
- In-Depth Analytics
RingCentral Ratings
What Is Nextiva?
Nextiva is another UCaaS platform offering VoIP, SMS, email, team chat and meetings with up to 25 active video and up to 250 audio participants. It’s available on desktop, browser and mobile (iOS or Android).
Each pricing tier includes a free local or toll-free number, unlimited US and Canada audio calls, video calls and video meetings.
Nextiva’s Contact Center plans have cloud-based voice-only, omnichannel, workforce optimization and automation tools options.
Who Is Nextiva Best For?
Nextiva is best for businesses looking to consolidate all internal and external communication channels into one system. The platform is a solid choice for SMBs prioritizing customer experience and robust CRM features.
Remote and hybrid teams benefit from features like video conferencing, chat and collaboration rooms, secure access and especially, the mobile app.
Why Is Nextiva a Good 3CX Alternative?
The “all-in-one cloud platform” argument is relevant here as well. Besides that, Nextiva has a few other advantages, like:
- AI-powered contact center and digital channels that surpass 3CX’s feature set
- Advanced features (e.g., unlimited calling, video conferencing, team chat, file sharing, call analytics, voicemail-to-email) without needing third-party services or complex configurations
- Built-in call center capabilities, like call routing, queuing, IVR, ACD and call analytics
- CRM and other business tools integrated directly into the platform that include more popular options, are more seamless and require less manual setup than 3CX
- Bundled pricing plans that are more cost-effective for growing businesses than 3CX, where costs can increase significantly when adding more users, SIP trunk services or advanced features.
Pricing
Nextiva’s Business Communication plans gradually decrease fees when you add more users, with the best price being for 100+ agents:
- The Essentials plan is $23.95/user/month annually or $30.95/user/month.
- The Professional plan costs $27.95/user/month with an annual subscription or $35.95/user/month.
- The Enterprise plan starts at $37.95/user/month annually or $45.95/user/month.
All Contact Center plans require a consultation with Nextiva’s team.
Top Features
- Unified Communications Platform
- Advanced Call Management
- Team Collaboration Tools
- Advanced Analytics
- Reliability and Security
- Built-in CRM
Nextiva Ratings
What Is Dialpad?
Dialpad is a leading UCaaS solution. It’s a cost-efficient platform with advanced AI-powered features, voice, chat and video communication.
Diaplad supports built-in phone systems and desk phones.
Who Is Dialpad Best For?
Dialpad is a viable option for solopreneurs and SMBs that want to use AI to improve their communication effectiveness.
Remote and hybrid teams could benefit from the fully cloud-based architecture, mobile apps and seamless integration between devices. Your staff can take calls, join video meetings and send messages from anywhere.
Dialpad is also a great tool for sales teams thanks to its Voice Intelligence (Vi) and Power dialer.
Why Is Dialpad a Good 3CX Alternative?
A cloud-based platform vs 3CX… you know the spiel by now.
Other things that distinguish Dialplad as a strong competitor and sometimes, a better choice than 3CX are:
- AI features that go well beyond what 3CX provides, like real-time transcription of calls, automated agent assistance, tone and sentiment analysis, post-call summaries and more
- Stronger native contact center features, like virtual meeting rooms, call queues, call routing, real-time analytics and coaching tools
- Deeper and easier-to-set-up integrations with popular CRMs and other business tools in comparison with 3CX’s options
- Omnichannel capabilities that include non-digital channels like voice and video as well as social media
- Cost-effective plans with multiple communication tools into one tier and a single monthly fee
- Dialpad Meetings with HD video, screen sharing and collaboration features that are less complex to setup and more seamlessly integrated into the platform than 3CX’s video conferencing
Pricing
Business Communications:
- The Standard plan starts at $15/user/month for annual subscriptions and $23/user/month for monthly subscriptions.
- The Professional plan is $25/user/month with an annual subscription or $35/user/month.
- You have to speak with the sales team to get a quote on the Enterprise plan.
Ai Meetings:
- A Free plan
- The Business plan is $15/user/month with an annual subscription of $20/user/month with a monthly subscription.
Ai Contact Center:
- The Essentials plan starts at $80/user/month billed annually or $90/user/month with a monthly subscription.
- The Advanced plan is $115/user/month annually or $135/user/month with a monthly subscription.
- The Premium plan is $150/user/month billed annually or $170/user/month monthly.
Ai Sales Center:
- The Essentials plan is $60/user/month with an annual subscription or $70/user/month with a monthly one.
- The Advanced plan is $95/user/month billed annually or $110 billed monthly.
- The Premium plan is $150/user/month for an annual subscription or $170/user/month for a monthly subscription.
Top Features
- AI-Powered Communication
- Call Conferencing
- Power Dialer
- IVR/Voice Recognition
Dialpad Ratings
What Is CloudTalk?
CloudTalk is a cloud-based contact center software for customer support and sales teams. Its plans include local, mobile or toll-free numbers in 140+ countries and integrations with 35+ CRMs, helpdesk, sales automation and business intelligence tools.
Who Is CloudTalk Best For?
CloudTalk is great for SMBs looking for an easy-to-use, feature-rich call center solution.
One of its biggest selling points is its high degree of feature customization. This is especially useful for businesses with complex workflows or specific needs.
The intuitive interface makes CloudTalk a good choice for people with different technical expertise.
CloudTalk is particularly well-suited for companies with international customers or those looking to establish a global presence. It’s a great option for outbound call centers because of features like Clikc-to-Call, CTI and three types of dialing systems (Smart, Power and Predictive dialers), automatic evaluation of sales interactions and call summaries.
Why Is CloudTalk a Good 3CX Alternative?
Customer support teams might find CloudTalk better than 3CX’s general PBX system because it streamlines handling high call volumes and complex routing. CloudTalk also has deeper analytics tools, life call monitoring and reporting. In addition to leading CRMs, it integrates with helpdesk and project management tools, making it easier to manage customer inquiries and communication within existing workflows.
CloudTalk’s automated dialing options are more advanced than 3CX’s, potentially offering significant productivity gains for outbound call centers.
For growing businesses, CloudTalk’s flexibility to add new users, numbers or features is a major advantage, allowing them to scale their communication system without worrying about hardware limitations or complex configurations as often is the case with 3CX.
CloudTalk offers local phone numbers in over 140 countries, which can be crucial for businesses with global operations. While 3CX can also support international numbers through SIP trunk providers, CloudTalk’s built-in international calling features make it a more streamlined choice.
Pricing
The Starter plan is $25/user/month billed annually.
The Essentials plan is %30/user/month with an annual subscription.
The Expert plan costs $50/user/month annually.
The Custom plan depends on the features you choose.
Top Features
- Customizable Software
- User-Friendly Interface
- Smart Call Routing
- CRM Integration
- Call Recording and Analytics
- Local and International Numbers
CloudTalk Ratings
What Is Aircall?
Aircall is a cloud-based platform for voice and SMS communication that has routing tools, analytics, call monitoring and collaboration features. It integrates with major CRMs, helpdesks and productivity tools.
Aircall offers unlimited inbound, outbound and internal VoIP calling within the US and Canada. It provides local, toll-free, vanity and international numbers in over 100 countries.
Who Is Aircall Best For?
Aircall is well-suited for sales teams, customer support and SMBs looking for an intuitive, scalable and highly integrated solution.
As a fully cloud-based solution with a mobile app, it’s ideal for remote and distributed teams. Collaboration tools like internal call transfers, shared call inboxes and call commenting help teams work efficiently even in different time zones.
Aircall supports international phone numbers and calling, making it an excellent choice for businesses with customers and offices in different countries or those expanding into international markets. This global reach allows you to maintain a local presence without separate phone systems for each region.
Why Is Aircall a Good 3CX Alternative?
As a cloud-based platform, Aircall has the typical advantages over 3CX – internal SIP Trunks, faster deployment, no on-premises hardware, easier scaling up or down and simplified billing.
Aircall’s other big strength is in its simplicity and deep integration capabilities. Its seamless integrations with 100+ business tools could potentially streamline your workflows more effectively than 3CX.
While 3CX is a more general-purpose VoIP and PBX solution, Aircall is specifically focused on sales and customer support teams. This is largely due to its pre-built integrations with CRM and helpdesk platforms and more advanced call-handling features.
Pricing
The Essentials plan has an annual subscription for $30/license with a minimum of three or three licenses for $1080. The monthly rates are $40/license with a minimum of four or $160/4 licenses/month.
The Professional plan is $50/license or three for $1800 with an annual subscription. The monthly subscription starts at $70/license with a minimum of four or $280/4 licenses/month.
The Custom plan, with its 25-license minimum, requires a consultation with the sales team.
Top Features
- CRM Integration
- Activity Feed
- Call Routing
- Extensive Documentation
- Shared Call Inbox
- Task Commenting
Aircall Ratings
What Is CallHippo?
CallHippo is a cloud-based phone system that allows businesses to set up their contact center quickly and easily. It offers numbers in 70+ countries, omnichannel support, call management features, automated workflows and 100+ integrations.
Who Is CallHippo Best For?
CallHippo is ideal for budget-sensitive SMBs that need a quick and easy-to-deploy phone system without the complexity of managing hardware or configuring SIP trunks.
It’s a good option for startups or contact centers with 1-5 users and fewer than 1000 monthly minutes.
Sales operations can benefit from CallHippo’s dialer systems (Auto, Power and Predictive dialers) and Click-to-Call options.
To customer support teams, CallHippo offers features like IVR, call routing and automatic call distribution. Managers can monitor and record calls to ensure quality control and provide training and assistance.
CallHippo’s web and mobile apps allow team members to stay connected while traveling or working remotely.
Why Is CallHippo a Good 3CX Alternative?
CallHippo has an easy setup process. This contrasts with 3CX, which, depending on the deployment option (on-premise or cloud), can require more time and technical configuration.
Another advantage is that while 3CX also has call-handling capabilities, CallHippo’s sales and support tools are designed to be more intuitive and easier to implement. Its real-time analytics and detailed call reports focus more on helping these teams optimize their workflows.
In comparing call analytics, CallHippo takes the lead with more detailed custom reports.
It also offers multiple pricing plans to fit different business needs, allowing you to pay for the features and capacities you actually need. This flexibility makes it more cost-effective for growing businesses than 3CX, which often involves separate costs for SIP trunks and additional licensing.
While 3CX can support international numbers through SIP providers, CallHippo offers a more streamlined solution with built-in global capabilities and numbers in 50+ countries.
Both CallHippo and 3CX offer WhatsApp Business API integration, but CallHippo allows both inbound and outbound interactions, while 3CX currently supports only inbound messages.
Pricing
The Call Center Solutions plans have a free Basic version. All other annual subscriptions would save you three months cost.
The Bronze plan is $16/user/month with a one-year contract or $20/user/month.
The Silver tier will cost you $24/user/month annually or $30/user billed monthly.
The Platinum plan is $40/user/month/annually or $50/user/month.
Top Features
- Global Phone Numbers
- Detailed Call Analytics
- IVR System
- CRM Integration
- Call Forwarding
- Call Recording
CallHippo Ratings
What Is JustCall?
JustCall is a cloud phone system designed specifically for sales and support teams. It offers powerful features for call management, automation and analytics, local and international phone numbers and SMS.
The software is user-friendly, easy to use, customizable and simple to integrate with business tools like Salesforce, Zendesk and HubSpot.
Who Is JustCall Best For?
JustCall is an excellent choice for businesses that want to avoid complex setups and need to support remote or distributed teams without compromising call quality or accessibility.
In addition to integrations with popular CRMs, JustCall offers sales teams advanced features like Power and Auto dialers and Click-to-Call to increase productivity and ensure every outbound call is logged.
For customer service teams, JustCall provides integrations with helpdesk tools that allow support agents to manage interactions across different communication channels (voice, SMS and email) in one place. The software has all essential customer support features like IVR, call routing and queuing to ensure incoming calls are directed to the appropriate staff member.
Why Is JustCall a Good RingCentral Alternative?
JustCall is cloud-based and offers the usual benefits: no need for SIP Trunks or on-premises hardware, easier scaling and remote work.
Besides that, its per-user pricing model allows you to pay only for what you need and easily scale as the business grows. 3CX, on the other hand, may have more fluctuating pricing, depending on factors like SIP trunks and additional features.
Speaking of SIP, JustCall provides high-quality VoIP services without additional SIP trunk configuration, which can sometimes be necessary with 3CX. This simplifies the setup process and ensures reliable call quality without needing to depend on third-party providers.
JustCall also provides affordable international calling rates and local phone numbers in over 70 countries, making it a good choice for businesses that regularly interact with customers or partners worldwide. This removes the need to rely on third parties like 3CX, where call costs depend heavily on the SIP provider.
JustCall also gets an advantage with its outbound campaign features. Its real-time agent assistance, AI-driven insights, live call transcripts, comprehensive call tagging and power dialer offer more optimization options for sales teams. The SMS capabilities also provide another communication channel not typically part of traditional PBX systems like 3CX.
Pricing
JustCall plans:
- The Essentials plan is $19/user/month billed annually or $29/user/month billed monthly with a minimum of one user.
- The Team plan has a minimum of two user and costs $29/user/month with an annual subscription or $39/user/month with a monthly subscription.
- The Pro plan is $49/user/month with annual pricing and $69/user/month with a monthly subscription for a minimum of two users.
- The Business plan’s pricing for minimum 10 users is available only after a consultation.
JustCal AI:
- The Team Plus and the Pro plans both have a minimum of two user and cost $49/user/month with an annual subscription or $69/month/user charged monthly.
- The Pro Plus plan is $89/user/month billed annually or $109/user/month for a monthly subscription. It, too, has a two-user minimum.
- To get pricing for the Business Plus plan with its minimum of 10 user you need to contact JustCall’s sales team.
Top Features
- Simple Cloud Telephony
- CRM Integration
- International Calling
- Local Numbers
- Reporting and Statistics
- Predictive Dialer
JustCall Ratings
What Is Vonage?
Vonage is a feature-rich cloud-based communication platform that offers a variety of unified communication tools and solutions. It has a comprehensive suite of tools including Vonage Business Communications for voice and SMS and Vonage Fusion, which combines UCaaS and Contact Center as a Service (CCaaS) into a single platform.
Vonage offers unlimited calls and texts in the United States on all plans.
Who Is Vonage Best For?
Vonage suits all kinds of businesses, particularly those interested in building tailored customer experiences or integrating communications deeply into their products.
SMBs benefit from having a single platform to handle all their communication needs without having to manage multiple vendors or services.
Vonage is highly scalable, which makes it a good fit for enterprises that require a large number of extensions, advanced call features or robust integrations with their existing software. Bigger multinational companies benefit from Vonage’s phone numbers in over 60 countries, competitive calling rates and seamless international collaboration features.
Why Is Vonage a Good Nextiva Alternative?
Vonage’s cloud-base platform simplifies deployment and provides unified communications that include voice, video, messaging, collaboration and contact center solutions. This eliminates the need for businesses to piece together multiple systems like with 3CX, where additional software, hardware and separate management is often needed for features like video conferencing or team messaging.
Vonage has more built-in call center tools, like skill-based routing, call recording, IVR, call queuing, advanced call analytics and real-time reporting, that are more comprehensive and easier to implement than 3CX’s.
It also offers reliable mobile apps for iOS and Android, allowing employees to make and receive calls, send messages and join video conferences from anywhere. While 3CX also has mobile apps, Vonage’s cloud-native design provides a smoother experience across devices and ensures users have the same set of features no matter which device they’re working on. This is particularly useful for businesses with distributed or remote teams that need to stay connected on the go.
Pricing
Vonage Business Communications will cost you:
13.99/month/line with a 12-month promotion or $19.99/month for the Mobile plan
$20.99/month/line with yearly discount or $29.99/month for the Premium plan
$27.99/month/line for the Advanced tier with an annual commitment or $39.99 on the monthly plan
All contact center plans (Priority, Premium and Add-on options) require consultation.
Top Features
- VoIP Services
- APIs for Custom Solutions
- Video APIs
- Flexible Plans
- Mobile Access
- Team Collaboration Tools
What is GoTo Connect?
GoTo Connect is a cloud-based UCaaS by GoTo (formerly LogMeIn) that offers voice, video, messaging and collaboration tools. It has an advanced set of tools for managing high volumes of both inbound and outbound calls.
GoToConnect is part of the GoTo suite, which also includes:
- GoTo Meeting
- GoTo Webinar
- GoTo Training, and
- GoTo Resolve, a cloud-based remote IT support and Remote Monitoring and Management (RMM) software with AI-powered features, including an integration with CoPilot.
Who is GoTo Connect Best For?
GoTo Connect is great for SMBs that need a unified communications without relying on multiple vendors or complex setups.
Its cloud-based infrastructure means that scaling is quick and easy, making it a good choice for enterprises and fast-growing companies.
GoTo Connect CX provides multichannel customer communications and AI-powered insights which are very useful for companies looking for strong customer engagement tools.
It also integrates team messaging, file sharing and video conferencing. The platform is highly compatible with various devices and has a full-featured mobile app, which is very appealing for businesses with distributed teams.
Why Is GoTo Connect a Good Nextiva Alternative?
GoTo Connect is an excellent alternative to 3CX for businesses that prioritize ease of use, scalability, a fully cloud-native experience and all the perks that come with it (e.g., integrated VoIP, no separate SIP Trunk management, no on-premises hardware, simplified deployment, reduced upfront costs, no need for dedicated IT teams, etc.).
GoToConnect’s all-in-one solution allows you to centralize communications. In contrast, 3CX focuses primarily on VoIP telephony and while it offers some additional video conferencing and chat, these features often require separate setup and configuration.
GoToConnect integrates with GoToMeeting for high-quality video calls, screen sharing and collaboration features. 3CX also supports video conferencing, but the integration is more basic and feature-poor in comparison.
While both platforms have similar call-monitoring features, GoToConnect’s focus on usability makes these tools more accessible to non-technical managers.
Pricing
The Phone System plan is $26/month/user.
The Connect CX will cost you $34/month/user.
The omnichannel Contact Center plan is priced at $80/month/user.
Top Features
- Unified Communications
- Video Conferencing
- Mobile App
- Team Messaging
- Call Analytics
- Third-Party Integrations
Final Words
Choosing the right alternative to 3CX depends on what your business needs right now and will need in the future. Each software provider we discussed here can be the best one for a specific use case. Half the battle is figuring out which one is yours:
- If you’re focused on call center operations, Squaretalk or CloudTalk could be the ideal choice as both platforms excel in managing inbound and outbound operations.
- If you need advanced AI capabilities and automation, consider Dialpad or Nextiva.
- If you want to unify your communications, RingCentral or Vonage combine VoIP, video conferencing, messaging and collaboration tools.
- If your workflows require deeper CRM integrations, JustCall or CallHippo are strong contenders.
- If you’re looking for an intuitive, scalable solution for remote and distributed teams, GoToConnect and Aircall are great options.
As business communications evolve, these platforms will expand their features and capabilities and the “best” solution today might not be the best fit tomorrow. This makes choosing a provider that can scale and adapt to your growing needs exceedingly important.
Ready to make the switch from 3CX? Start by testing your top choices with free trials or demos to find the perfect fit for your business.