Whether you’re choosing your first contact center software or looking to migrate to a better Dialpad alternative, knowing what the competition has to offer pays off.
As does reflecting on your core requirements and nice-to-haves. What is making you look for Dialpad alternatives? Are you budget-sensitive, rely less on AI or need specific third-party integrations? Does Dialpad lack the call-handling features to streamline you operations? Are the dashboards too complicated for your daily workflows? Do you need specific integrations?
If you’ve answered “Yes” to any of those questions, you’re in the right place. Here are the top Dialpad alternatives, their use cases, best features and the areas they shine in comparison.
But before we talk about the competition, let’s focus on Dialpad for a moment:
What is Dialpad?
Dialpad is a leading Unified Communications as a Service (UCaaS) solution. It offers a wide range of services, including:
- High-Quality Voice Calls
- Video Conferencing
- Team Messaging
- SMS and MMS
- Advanced AI Capabilities
- Automated Note-Taking and Action Item Tracking
- Integrations with Popular Business Tools
- APIs for Custom Integrations, And
- Omnichannel Communication.
Dialpad is also known for its user-friendly interface, data security and compliance to industry standards and regulations.
The AI-powered voice intelligence (Vi) technology provides AI automatic call transcription, post-call summaries, live call coaching and customer sentiment analysis.
Dialpad is a great choice for businesses with distributed teams, customer support and sales representatives.
Why Look For Dialpad Alternatives?
While Dialpad is a powerful and feature-rich communications platform, there are numerous reasons to search alternative solutions like:
- 1. Cost concerns: Dialpad's pricing might not be the most budget-friendly option, especially for businesses that don’t have serious AI needs.
- 2. Focus on AI: If your operations rely on human interaction over AI-driven automation, you might want to consider other contact center software options.
- 3. Advanced features needs: Some businesses or industries require specific functionalities that Dialpad may not offer or include only at higher pricing tiers, like in-depth analytics, extensive reporting or niche integrations.
- 4. Complex setup: It can be challenging to set up Dialpad’s complex AI elements. like bot scripts and data pre-loading, especially for companies without an IT department.
- 5. Contact center requirements: Businesses with dedicated contact centers might require features, like workforce management or social media integration, that some other platforms provide.
- 6. Ease of use: Some users might find Dialpad too complex for their needs. The advanced features can come with a steep learning curve, which might be a barrier for those who prefer a more intuitive and easier-to-learn platform.
- 7. Integration challenges: Dialpad has somewhat limited integration capabilities, especially for businesses that heavily depend on specific tools or platforms. They may prefer alternatives with seamless integrations with their existing software stack.
With all that in mind, here’s how some of the best Dialpad competitors measure up:
Company |
Free Trial |
Free Version |
Pricing |
Toll-Free Numbers |
Support |
Integrations |
|---|---|---|---|---|---|---|
 |
Yes |
No |
$15/user/month |
Yes |
24/5 Chat and Web Support for the Standard Plan, Online Documentation, Community Forums |
45+ |
 |
No |
No |
$15/user/month |
Yes |
24/6 Live and AI Chat, Call, Email, Ticket System, Knowledge Base |
100+ |
 |
Yes |
No |
$18.95/user/month |
Yes |
24/7 Phone, Business Hours Live Chat |
Limited by tier |
 |
Yes |
Yes |
$20/user/month |
Yes |
Live and AI Chat, Call, Email, Knowledge Base |
300+ |
 |
Yes |
No |
$30/license |
Yes |
Chat, Tickets, Knowledge Base |
100+ |
 |
No |
No |
$149/month |
Yes
|
24/7 Phone and Online Support, Knowledge Base |
9 CRMs |
 |
Yes |
Yes |
€175/system (10 users)/annually |
Yes |
Tickets, Manuals and Guidelines, Phone, Forums |
16
|
 |
Yes |
No |
N/A |
Yes
|
24/7 Web, Chat and Phone Support
|
60+ |
 |
Yes |
No |
$13.99/month |
Yes |
24/7 Phone and Chat Support, Email |
20+ |
 |
No |
Yes |
Country-based, $10/month/user for US and Canada |
Yes |
Tier-Based |
90+ |
 |
No |
No |
$90.00/month |
N/A |
13/7 Phone Support |
20+
|
Now that we’ve seen the cliffsnotes version, let’s dive into each competitor in detail to understand what makes it a compelling Dialpad alternative.
No point beating around the bushes, we’re really good at what we do.
What Is Squaretalk?
Squaretalk is the highest-rated Contact Center as a Service (CCaaS) provider on the global market that helps businesses optimize communication with existing and potential clients.
The platform boosts communication efficiency and significantly lowers costs and employee turnover. Its user-friendly and secure platform integrates with over 100 popular business tools. This helps you personalize interactions, streamline workflows and provide superior customer experience.
Who Is Squaretalk Best For?
Squaretalk is ideal for businesses of any size looking to enhance their communication strategies. Its flexibility and scalability allow for quick adaptation to market changes and customer demands, cost adjustments based on call volume and maintaining cutting-edge operations.
Support teams from any industry can benefit significantly from features like skill-based call routing, queue management, Interactive Voice Response (IVR) and in-depth analytics, which make their operations more efficient and customer-centric.
For sales, market research and other outbound activities, the AI predictive dialer can potentially quadruple talk time, increase agent efficiency, reduce downtime and automate routine tasks.
To international businesses or those looking for expand globally or establish a stronger local presence, Squaretalk offers numbers from 3400+ area codes worldwide. Its cloud software ensures reliable, secure connections for remote teams, enabling flexible work from anywhere with the necessary oversight and security.
Why Is Squaretalk a Good Dialpad Alternative?
Squaretalk can be a good alternative to Dialpad in several situations:
- Global presence: Squaretalk offers international virtual numbers in over 150 countries, making it a great choice for businesses with a global customer base.
- Customization: Squaretalk provides more flexible customization options compared to Dialpad, allowing businesses to tailor the platform to their specific needs.
- Integration: Squaretalk integrates with a wide range of Customer Relationship Management (CRM) systems, helpdesk tools and applications, while Dialpad offers integrations mostly with major productivity suites. This means that Squaretalk a good choice for businesses with existing tech stacks.
- Cost-effective: Squaretalk’s pricing plans are competitive with Dialpad, making it a cost-effective alternative for businesses on a budget.
- Remote or distributed teams: Squaretalk’s cloud-based nature and stable connection make it great for businesses with remote or distributed teams.
- Security and Compliance: Squaretalk’s robust security features, including end-to-end encryption and ISO 27001 compliance, make it a good choice for businesses handling sensitive customer data, like financial institutions, .
- 24/7 Support: Squaretalk offer customer support and account managers regardless of your plan, which is particularly valuable for businesses that require responsive assistance. In comparison, Dialpad provides tier-based customer help.
Pricing
The Standard plan is $15/user/month with an annual subscription for a minimum of five users or $25/user/month onh a monthly rate.
The Professional plan’s annual subscription for a minimum of eight users is $30/user/month or you can pay $45/user/month.
For the Enterprise plan you have to consult the sales team.
Top Features
- Integrations
- Scalable Solutions
- AI Predictive Dialer
- In-Depth Analytics
- Customer Support
- Advance Call Routing
- Global Reach and Local Presence
- Unlimited Call Recording
Squaretalk Ratings
What Is Nextiva?
Nextiva is a versatile UCaaS platform available on desktop, browser, and mobile apps for iOS and Android. It offers VoIP, SMS, email, team chat and meetings, supporting up to 25 video and 250 audio participants per call. The platform includes free local or toll-free numbers, unlimited calling in the U.S. and Canada and various contact center plans with cloud-based voice, omnichannel and automation tools.
Who Is Nextiva Best For?
Nextiva is a great option for a wide variety of businesses that need to consolidate all internal and external communication channels into one unified system.
With its comprehensive analytics and customer service functionalities, it’s a strong Dialpad competitor for operations that focus on customer engagement and data-driven strategies.
Nextiva is particularly beneficial for remote and hybrid teams. Features like video conferencing, chat and collaboration rooms facilitate teamwork, while secure access and the mobile app enable remote agents to connect from any location.
Why Is Nextiva a Good Dialpad Alternative?
While Dialpad has its many strengths, Nextiva is a compelling alternative for businesses looking for an affordable, feature-rich and user-friendly VoIP solution with excellent reliability and customer support. You might consider Nextiva if you’re looking for:
- Robust features: Nextiva offers a comprehensive suite of VoIP features, including unlimited calling, video conferencing, team messaging, auto attendant, call recording and integrations with popular business tools like Salesforce and Microsoft Teams. Some of these features are only available in Dialpad’s higher-tier plans.
- Ease of use: Nextiva is known for its user-friendly interface and simple setup process. The NextivaONE desktop and mobile apps provide an intuitive user experience. In contrast, some users find Dialpad’s interface more complex and harder to navigate.
- Scalability: Nextiva’s plans and features can easily scale as a business grows, from small teams to enterprises. Dialpad may be more limited in its ability to accommodate larger organizations.
- International presence: Nextiva offers virtual phone numbers in over 60 countries, making it a good fit for businesses with a global customer base. Dialpad’s international capabilities are more limited.
Pricing
The Business Communication plans’ prices depend on the number of user. You get the best deal for 100+ agents:
- The Essentials plan is $23.95/user/month billed annually or $30.95/user/month with a monthly subscription.
- The Professional plan costs you $27.95/user/month with an annual subscription or $35.95/user/month with a monthly one.
- The Enterprise plan starts at $37.95/user/month for annual billing or $45.95/user/month otherwise.
You have to contact Nextiva’s team for information about all Contact Center plans.
Top Features
- Unified Communications Platform
- Advanced Call Management
- Team Collaboration Tools
- Advanced Analytics
- Reliability and Security
- Built-in CRM
Nextiva Ratings
What Is RingCentral?
RingCentral is a cloud contact center and UCaaS provider known for RingCentral MVP product, which supports omnichannel communication including VoIP, team messaging, SMS and video conferencing for up to 200 participants.
The platform is known for its security, flexibility, extensive customization options and a wide array of third-party integrations.
Who Is RingCentral Best For?
With its advanced functionalities, RingCentral is an excellent choice for a variety of businesses.
For small and medium-sized companies looking for scalable and cost-effective solutions that do not require a large IT team, RingCentral offers various plans with essential communication tools like voice, video, messaging and fax.
Larger enterprises in need of a comprehensive communications platform will appreciate RingCentral’s extensive feature set and its ability to integrate with major business applications.
The platform’s cloud-based nature and mobile app support make it perfect for operations with remote workers or distributed teams.
With international numbers, unlimited calling and texting within the US and Canada, and affordable international calling rates, RingCentral is ideal for companies with global customers or international operations.
Why Is RingCentral a Good Dialpad Alternative?
There are some very compelling reasons to put RingCentral on your short list of Dialpad competitors. It offers:
- More robust communications: While Dialpad emphasizes AI technologies, RingCentral provides a more comprehensive and reliable communications infrastructure.
- Larger meetings: RingCentral allows up to 200 video or 1000 audio participants in a meeting, compared to Dialpad’s limit of 10 video participants. This could make RingCentral a better fit for larger organizations.
- More integrations: RingCentral provides over 300 integrations with popular business tools like Salesforce, Zendesk and Slack. Dialpad offers fewer integrations, mainly with Google Workspace and Microsoft 365.
- Advanced analytics: RingCentral’s analytics are more actionable and insightful compared to Dialpad’s.
- Diversified customer support: RingCentral provides phone, live chat, support tickets and community forum support at the base level, while Dialpad only offers live chat, support tickets and a knowledge base.
Pricing
RingCentral’s pricing depends on the number of users and functionalities you get. Outside of call plans, RingCentral offers Video, Events and AI.
The minimum pricing is for 1 to 5 users.
Phone systems:
- The Core plan will cost you $20/user/month paid annually or $30/user/month.
- The Advanced plan is $25/user/month annually or $35/user/month.
- The Ultra plan costs $35/user/month for an annual subscription or $45/user/month.
Contact center:
- The RingCX powered by RingSense AI plan starts at $65/user/month and has only an annual subscription option.
- The RingCentral Contact Center Enterprise’s pricing requires consultation.
Top Features
- High-Quality VoIP
- Video Conferencing
- Team Messaging
- Mobile App
- CRM Integration
- Toll-Free Numbers
- Multi-Level IVR
- In-Depth Analytics
RingCentral Ratings
What Is Aircall?
Aircall is a cloud-based communication platform that offers voice and SMS services. It features routing tools, analytics, call monitoring and collaboration capabilities.
Aircall supports unlimited inbound, outbound and internal VoIP calls within the US and Canada, offering local, toll-free, vanity and international numbers in over 100 countries.
Who Is Aircall Best For?
Aircall is perfect for customer support and sales teams in small and medium-sized businesses that rely heavily on voice communication. Its seamless CRM integration and advanced call handling features play a significant role in personalizing the customer experience and improving team collaboration.
Its user-friendly interface makes it an attractive option for startups and companies that want to streamline operations without the complexities of traditional telephony systems.
Why Is Aircall a Good Dialpad Alternative?
While Dialpad has strengths like built-in AI features, Aircall is a great alternative for businesses prioritizing flexibility, reliability and ease of use in their cloud phone and contact center solution. Aircall offers:
- More extensive integrations: Aircall offers over 100 integrations with popular CRMs, helpdesks and productivity tools regardless of the pricing plan. Dialpad provides more limited integrations, with advanced CRM integrations only available on higher-tier plans.
- User-friendly interface: Many customers praise Aircall’s intuitive and visually appealing user interface as easy to set up and use. Dialpad’s interface can be more complex and harder to navigate by some users.
- Flexible customization: Aircall allows for greater tailoring to unique business needs and workflows. Dialpad may be more rigid in its configuration options.
- Advanced collaboration features: Aircall has features like shared call inboxes, real-time call monitoring and whispering. Dialpad’s collaboration capabilities are more basic in comparison.
- Extensive analytics: Aircall provides in-depth call analytics and reporting, with the ability to filter and drill-down into granular data. Dialpad’s analytics may be more limited, especially on lower-tier plans.
- Responsive customer support: Aircall provides 24/7 customer support via phone, email and live chat on all plans. Dialpad’s customer support is more limited, with 24/7 coverage only on the highest-tier plans.
Pricing
The Essentials plan has an annual subscription of $30/license (minimum of three) or three licenses for $1080. The monthly rates will cost you $40/license with a minimum of four or $160/4 licenses/month.
The Professional plan is $50/license or three for $1800 with an annual subscription. The monthly subscription starts at $70/license with a minimum of four or $280/4 licenses/month.
For the Custom plan, and its 25-license minimum, you have to consultat the sales team.
Top Features
- CRM Integration
- Activity Feed
- Call Routing
- Extensive Documentation
- Shared Call Inbox
- Task Commenting
Aircall Ratings
What Is Five9?
Five9 is a leading CCaaS software. The cloud-native platform excels in providing advanced omnichannel customer service and engagement tools.
Five9 helps businesses enhance their customer experience and boost agent productivity with comprehensive solutions, analytics, workforce engagement management and AI-powered features.
Who Is Five9 Best For?
Five9 stands out with its omnichannel and advanced AI capabilities. This makes it a great choice for businesses with significant customer support needs, offering them superior call routing and management features.
The platform’s detailed analytics and reporting would be very valuable for data-driven companies, while its customization options cater to specialized and niche support requirements.
Five9’s easily scalable cloud infrastructure is ideal for businesses who expect growth or are experiencing fluctuating call volumes.
Why Is Five9 a Good Dialpad Alternative?
Both platforms have similar communication and technological focus. Five9 would be a better fit for you if you’re looking for more:
- Advanced AI capabilities: While Dialpad also has AI functionality, Five9’s offerings can be considered a bit more comprehensive and are tightly integrated into the platform. Five9’s built-in AI features include real-time transcription, sentiment analysis, agent assist cards and conversational AI chatbots.
- Omnichannel support: Five9 allowing customers to reach you via phone, web, chat, email, mobile apps or social media, with a unified view of the customer journey across all touchpoints. Dialpad’s omnichannel features seem more limited in comparison.
- Flexible customization options: Five9 allows for more customization. Dialpad may be more rigid in its configuration options.
- Global presence: Five9 has in-region voice capabilities to optimize global contact center operations. highlighted.
- Workforce optimization: Five9 provides a advanced workforce management, quality management and performance analytics tools.
Pricing
The Digital plan is $149/month.
The Core plan is $149/month.
The Premium plan is $169/month.
The Optimum plan is $199/month.
The Ultimate plan is $229/month.
Top Features
- Omnichannel Contact Center
- Advanced AI and Automation
- Advanced Analytics
- CRM Integration
- VoIP Connection
- Predictive Dialer
Five9 Ratings
What Is 3CX?
3CX is a software-based private branch exchange (PBX) system with comprehensive communication tools. Unlike traditional PBX systems that need dedicated hardware, 3CX is designed to run on Windows, Linux and in cloud environments. This makes it a flexible and cost-effective solution for a lot of businesses.
3CX includes a wide range of unified communications features, like voice and video calls, omnichannel, web conferencing, live chat, CRM an other business tool integrations, mobile and desktop apps and more.
Who Is 3CX Best For?
3CX is ideal for small to medium-sized businesses looking for a cost-effective and versatile communication system that can easily scale with growth.
It’s perfect for organizations that need a solution integrating voice, video and digital channels into one platform.
3CX is also great for companies that prioritize flexibility because it offers deployment options on-premises, in the cloud or as a hybrid solution.
Why Is 3CX a Good Dialpad Alternative?
If you’re looking for a Dialpad alternative that is affordable, customizable and reliable on-premises or cloud PBX solution, 3CX is definitely a strong contender because of its:
- Cost-effectiveness: 3CX offers very affordable and flexible pricing plans based on the number of simultaneous calls needed, rather than charging per user. This and the free plan can make 3CX significantly less expensive than Dialpad, especially for smaller businesses.
- On-premises deployment: While Dialpad is fully cloud-based, 3CX gives you the option to host the PBX system on your own servers. This can be important for companies with strict data security and privacy requirements, like financial institutions, healthcare facilities, government organizations, etc.
- Ease of setup and management: Many users rate 3CX’s web-based management console as intuitive and easy to use, even for those without much technical expertise. According to them, the initial setup process is also very straightforward.
Pricing
3CX has a free plan.
The Small Business plan costs €175/system/annually for 10 users.
The Professional plan is at €145/system/year for 10 users and 4 simultaneous calls.
The Enterprise tier starts at €185/system/year for 10 users and 4 simultaneous calls.
The hosting option for both the Professional and Enterprise plan will cost you an additional €150.
Top Features
- Unified Communications
- WebRTC-Based Conferencing
- CRM Integration
- Mobile Apps
- Flexible Deployment Options
- Licensing Model
3CX Ratings
What Is 8x8?
8×8 is an Experience Communications as a Service (XCaaS) provider that combines UCaaS and CCaaS in a cloud-native platform, offering contact center, voice, video, chat and API services.
Who Is 8x8 Best For?
8×8’s diverse features cater to a wide range of business needs. Its extensive global cloud network and high-quality international calling make it ideal for multinational corporations, businesses with a global workforce and contact centers with international calling needs.
The all-in-one platform and flexible pricing plans help small to medium-sized enterprises reduce costs and scale more efficiently.
Organizations with high call volumes benefit from 8×8’s advanced call management features.
Companies in sectors with strict security and data protection regulations, like healthcare, finance and IT, benefit from 8×8’s secure and compliant platform.
Why Is 8x8 a Good Dialpad Alternative?
- Comprehensive contact center solution: 8×8’s Contact Center provides advanced features like predictive analytics and omnichannel routing. Some businesses will find these functionalities to be more robust than Dialpad’s.
- Robust video conferencing: While both platforms offer video meetings, 8×8 stands out with its advanced video conferencing features. It can host meetings and webinars with up to 500 participants (vs Dialpad’s 200). This makes 8×8 well-suited for businesses with remote teams that rely heavily on video collaboration.
- International presence: 8×8 offers unlimited, free calls from within to 48 countries, including major markets like France, Germany, Russia, Switzerland and the United Kingdom. In comparison, Dialpad charges a per-minute rates for calls to 100+ territories.
- 8×8 also has a longer free trial – 30 days compared to Dialpad’s 14. This could definitely be a deciding factor between the two companies because it will give you more time to test the system and see first-hand how well it fits your needs.
Pricing
All 8×8 plans require a custom quote.
Top Features
- Unified Communications Suite
- Global Cloud Network
- Security and Compliance
- Advanced Video Conferencing
- Analytics and Reporting
- Third-party Integrations
8x8 Ratings
What Is Vonage?
Vonage s a cloud-based communications provider that offers VoIP, unified communications, contact center solutions and communications APIs.
Vonage Business Communications allows you to engage with team members and customers through voice and SMS.
Vonage Fusion combines UCaaS (voice, video, messaging and conferencing) and CCaaS (cloud-based contact center solutions) into a single, integrated platform. It helps a better collaboration across departments and improves customer experiences with features like video conferencing, team messaging, AI virtual assistant, call recording, omnichannel routing and real-time analytics.
Vonage’s API platform provides programmable communications tools, enabling developers to build custom communication experiences.
Who Is Vonage Best For?
Vonage is a good choice for small startups, medium-sized businesses and large organization that need efficient and unified communication systems.
It’s also very useful for on-the-o agents, allowing them to make and receive calls on their smartphone.
Why Is Vonage a Good Dialpad Alternative?
Vonage is a wordy alternative to Dialpad if you need:
- Global presence: Vonage allows unlimited calls to 48 countries and offers virtual phone numbers in 60+ countries. This might make it a better choice than Dialpad for businesses with international customers or remote team.
- Mobile app: Vonage’s mobile app is well-reviewed, offering features like call forwarding, voicemail transcription, and team messaging on the go. Users appreciate the ability to use their business line from their personal smartphone.
- Customer support: While some users have reported issues with Vonage’s customer support in the past, the company offers 24/7 phone, live chat, and email support across all plans. Dialpad’s 24/7 support is only available for higher-tier plans.
Pricing
Vonage Business Communications will cost you:
13.99/month/line with a 12-month promotion or $19.99/month for the Mobile plan
$20.99/month/line with yearly discount or $29.99/month for the Premium plan
$27.99/month/line for the Advanced tier with an annual commitment or $39.99 on the monthly plan
All contact center plans (Priority, Premium and Add-on options) require consultation.
Top Features
- VoIP Services
- APIs for Custom Solutions
- Video APIs
- Flexible Plans
- Mobile Access
- Team Collaboration Tools
Vonage Ratings
What Is Zoom Phone?
Zoom Phone is a cloud-based business phone system built on the Zoom platform. It allows businesses to replace their traditional PBX phone systems and consolidate their communication needs into a single unified solution.
You can make and receive calls from the Zoom desktop and mobile apps on your computers, smartphones or traditional desk phones.
Zoom Phone integrates seamlessly with Zoom’s video conferencing and collaboration tools. It’s available as an add-on to Zoom Meetings.
Who Is Zoom Phone Best For?
Zoom Phone is a great option for small to medium-sized looking for ways to consolidate video, phone, and chat communications onto a single platform.
It supports remote work by providing your employees with reliable communication tools accessible from any location.
Zoom Phone is a useful tool for sales teams because it easily integrates with CRMs and can route calls from a main business number to on-the-go representatives.
The system’s advanced call management, call scheduling and screen-sharing features help customer support team optimize workflows and improve the customer experience.
And quite simply, Zoom Phone is the natural choice for any business that is already using Zoom and wants to add voice to their communication mix.
Why Is Zoom Phone a Good Dialpad Alternative?
- Affordability: Zoom Phone’s pricing plans starting at just $10 per user per month for the metered plan and $15 per user per month for the unlimited US/Canada plan. This makes it one of the most cost-effective VoIP solutions on the market, not just compared to Dialpad, especially for small businesses.
- Robust feature set: Despite its affordable pricing, Zoom Phone provides a comprehensive set of VoIP features including unlimited calling, voicemail, auto attendant, call forwarding, call recording and integrations with popular business apps. Many of these advanced features are only available in Dialpad’s higher-tier plans.
- Integrations: Zoom Phone offers more native integrations with leading CRMs like Salesforce, Dynamics 365, and HubSpot, enabling click-to-dial, automatic call logging and more.
- Unified communications: For businesses already using Zoom for video meetings, Zoom Phone allows unifying phone, video, chat and more into a single platform. This integration provides a seamless user experience and reduces app switching. Dialpad’s video conferencing capabilities are more limited in comparison.
Pricing
Zoom Phone’s plans are priced by the country the calls will be coming from.
For the US:
The US & Canada Metered plan is a pay as you go with $120.00/year/user and additional fees for all outbound calls or $10.00/month/user and call fees.
The US & Canada Unlimited is $180.00/year/user or $15.00/month/user and additional fees for international calls.
The Global Select offers unlimited regional calling in one of 48 countries and territories for $240.00/year/user or $20.00/month/user.
Zoom Phone Pro pricing is available per consultation.
Top Features
- Unified Communications
- Intelligent Call Routing
- Third-Party Integrations
- Access Control
- Mobile Access
- Online Conferencing
Zoom Phone Ratings
What Is Convoso?
Convoso is a cloud-based contact center software solution. It’s known for its dialer system with predictive, progressive, preview and power dialing modes. This helps increase sales agent productivity by automating the calling process and connecting agents only to live calls.
In addition to top-level call management, Convoso offers an advanced Answering Machine Detection system that identifies up to 97% of voicemails, which additionally reduces idle time.
Who Is Convoso Best For?
Convoso is designed specifically to for omnicannel outbound calling campaigns. It has features like call scripting, automated voicemail drops and customizable call flows. This makes it ideal for sales, telemarketing, debt collection, political campaigns, surveys and fundraising.
Customer service teams can also use Convoso to handle inbound and outbound customer interactions with timely and efficient support.
Why Is Convoso a Good Dialpad Alternative?
Convoso stands out as a strong Dialpad alternative for businesses that require specialized contact center features, especially for outbound calling campaigns. Key areas Convoso excels are:
- Dialer capabilities: Convoso offers a 4-in-1 dialer software taht is very usedul for sales and lead generation teams. It has predictive, progressive, preview and power dialing modes to optimize contact rates. This gives you a bit more customization options and specialization than Dialpad’s power and an AI-powered sales dialers.
- AI-powered virtual agent: Convoso’s Intelligent Virtual Agent uses natural language processing and machine learning to handle customer interactions, allowing live agents to focus on high-value leads. While Dialpad also offers AI features, Convoso’s is more tailored to sales teams.
- Customization and integration: Concoso has highly customizable workflows, scripts and interfaces to match specific contact center requirements. Dialpad’s integrations with popular business tools and CRM systems may not give you he same level of customization for specific outbound campaigns.
- Omnichannel: Both Dialpad and Convoso offer omnichannel communication but they focus on different channels. If you interact with customers via voice, two-way texting, email, conversational AI and social media, Convoso might be a better choice for you.
Pricing
Convoso starts at $90/month/feature.
Top Features
- Dialing System
- IVR
- Advanced Reporting
- Omnichannel
- Compliance Tools
- Customizable Workflows
Convoso Ratings
Final Words
Finding the best Dialpad alternatives doesn’t have to be a long and tedious process. You’ve already made the biggest step – evaluated what in Dialpad’s offer is missing or not answering your specific business needs.
And now, armed with the knowledge of the competitors’ pricing models, features and ease of use, you’re even closer to picking the right contact center software for your business.
Just don’t forget to demo or test it before committing.
