Not sure about Aircall, huh?
We get it. While it’s a popular solution, with a user-friendly interface and an impressive set of features, it’s not everyone’s cup of tea.
Could be due to your specific business needs, industry regulations or the need for advanced functionalities, but if you’re here, you want to know more about Aircall’s competitors, how each one stacks up and if they could be a better fit for you.
And we’re here to help you make the best choice. Because we know that choosing the right tool goes beyond comparing feature lists; it’s about finding a solution that resonates with your business, enhances your team’s workflow and elevates the customer experience.
Let’s start with a closer look at Aircall and what it offers, so we can have a proper baseline for our comparisons.
What is Aircall?
Aircall is a cloud-based VoIP (Voice over Internet Protocol) phone system designed primarily for businesses and call centers. It focuses on helping companies manage their inbound and outbound calls with features for improving communication, customer service and productivity.
Aircall has gained popularity among startups, small and medium enterprises (SMEs) and large organizations due to its ease of use, scalability and integration capabilities.
Aircall is:
- Easy to set up and use without the need for specialized hardware or extensive technical knowledge.
- Equipped with call routing features like Interactive Voice Response (IVR), skill-based routing and queue management
- Great for team collaboration on customer queries and follow-ups due to its shared call inboxes, call commenting and assignments
- Known for its extensive library of 100+ integrations with Customer Relationship Management (CRM) systems, helpdesk software and other business tools
- Invaluable for data-based optimizations with detailed analytics and reporting features for call volume, agent performance and call outcomes
- Very customizable with custom APIs, ring tones, greetings and on-hold music
Why Look For Aircall Alternatives?
While Aircall is a comprehensive and popular VoIP and call center solution, there are several reasons why businesses might seek alternatives, from specific operational needs, budget considerations, feature requirements to strategic objectives.
Some of the most common motivations for exploring other options are:
- 1. Budget restrictions: Aircall's pricing structure might not fit all, especially small startups or companies with tight financial constraints.
- 2. Advanced feature needs: Some businesses might require more specific capabilities that Aircall doesn’t provide altogether or only offers at higher pricing tiers. This includes more sophisticated AI capabilities, deeper analytics or specialized contact center features like predictive dialing and agent assist technologies.
- 3. Customization: While Aircall has a lot of integrations, you might need a higher customization because of specific workflows, industry requirements or customer engagement strategies. Platforms with more extensive APIs or those with more granular control over system behavior and user experience might be better.
- 4. Integration limitations: Even with its vast library, Aircall can’t cover all of the available integration options. If your business needs specific tools or systems, you may have to look for alternatives that offer direct integrations with your existing tech stack or more robust APIs for custom integrations.
- 5. Scalability concerns: larger companies might need a different solution if they have a more sophisticated infrastructure or a bigger suite of services because of rapid growth or anticipated spike in call volumes in the near future.
- 6. Customer service: While subjective, the level and quality of vendor support can significantly impact user satisfaction and your choice of whether or not to stay with Aircall.
Here are some Aircall alternatives that offer answers to most or all of those concerns:
Company |
Free Trial |
Free Version |
Pricing |
Toll-free numbers |
Support |
Integrations |
|---|---|---|---|---|---|---|
 |
Yes |
No
|
$30/license |
Yes |
Chat, Tickets, Knowledge Base |
100+ |
 |
No |
No |
$15/user/month |
Yes |
Live and AI Chat, Call, Email, Knowledge Base |
100+ |
 |
Yes |
No |
$15/user/month |
Yes |
24/5 Chat and Web Support for the Standard Plan, Online Documentation, Community Forums |
45+ |
 |
Yes. |
No |
$19/user/month |
Not on the Essentials plan |
Tickets, Knowledge Base |
60+ |
 |
Yes |
No |
$23.95/user/month
|
Yes |
24/7 Phone, Business Hours Live Chat |
Limited by tier |
 |
Yes |
No |
$75/user/month |
Yes |
24/7 Phone, Email, Self-Service Portal |
60+ |
 |
Yes |
No |
$25/user/month |
Yes |
Email, Live Chat, Knoledge Base |
40+ |
 |
Yes |
Yes |
$18/user/month |
Yes |
Live chat, Email, Phone, Ticket system, Knowledge Base |
100+ |
 |
Yes |
Yes |
€175/system (10 users)/annually |
Yes |
Tickets, Manuals and Guidelines, Phone, Forums |
16 |
 |
No |
No |
$149/month$ |
Yes |
24/7 Phone and Online Support, Knoledge Base |
9 CRMs |
 |
Yes |
No |
$75/month |
Yes |
Support Case, Phone, Documentation |
500+ |
Now, let’s examine each company more closely.
That’s us! But even if it wasn’t, we would’ve still included this company in the list.
What Is Squaretalk?
Squaretalk is an ecosystem for better cloud communication. As one of the highest-rated contact center software providers, it helps businesses support their existing clients and easily reach new ones, improve communication efficiency and significantly reduce costs and agent turnover.
The platform is user-friendly, secure and designed to meet unique operational requirements. Its seamless integration with 100+ most popular business tools leads to more personalized interactions, optimized workflows and an elevated customer experience.
Squaretalk gives you:
- Higher Voice Quality and Reliable Connection
- More First-Call Resolutions with Skill-Based Routing
- Better Tracking of Past Conversations with CRM Integration
- Higher Call Connection Rates with Intelligent Lead Targeting
- Improved Sales Performance and Up to 400% More Talk Time
- Shorter Customer Waiting Time with Queue Management and Callbacks
- User-Friendly Interface and Drag-And-Drop Integrations
- Increased Customer Satisfaction and Brand Loyalty
- Real-Time Insights for Data-Based Optimizations
- Secure Work-From-Home Environment and Management
- 24/7 Customer and Tech Support
- Less Employee Burnout and Turnover with ACD and Time-Conditional Routing
- Regulatory Compliance and Enterprise-level security ISO 27001
- Effective SMS and SMS Marketing Messages
- Brand Protection with Spam Detector
- Free Softphone for Windows Compatible with Any SIP VoIP Operator
Who Is Squaretalk Best For?
Squaretalk is the go-to solution for businesses of all sizes aiming to level up their communication game. Its high adaptability and ability to scale mean you can swiftly adapt to market shifts or customer needs, adjust costs to call volume and keep your operation cutting-edge.
Support teams get a major boost with our call routing, queue handling, IVR and deep analytics to make their operations more efficient and customer-focused.
For sales, market research and other outbound efforts, our AI predictive dialer is a game-changer, potentially quadrupling their talk time. You can fine-tune the campaigns settings to up agent efficiency, cut down on downtime, automate routine tasks and initiate actions automatically.
Expanding your operation globally or establishing a bigger local present? Squaretalk provides numbers from over 3400 area codes worldwide.
Plus, if your team is spread out or remote, our cloud software and reliable connections mean you can work from anywhere with ease, flexibility and the necessary oversight and security.
Why Is Squaretalk a Good Aircall Alternative?
Squaretalk and Aircall are both cloud-based communication platforms that serve businesses looking to manage their call operations effectively. They share common features like VoIP calling, IVR, call routing and CRM integrations. However, they have some differences in their advanced features, flexibility and integration capabilities, which might make one more suitable for your needs than the other.
Here are some cases where Squaretalk might be a particularly good Aircall alternative:
- For businesses with remote or distributed teams, Squaretalk’s flexibility and high-quality call capabilities are invaluable. Its cloud-based system allows employees to work from anywhere, without compromising on call quality or accessibility. This is crucial for maintaining seamless operations and collaboration within decentralized teams.
- Squaretalk’s straightforward setup and user-friendly interface make it ideal for small to medium-sized businesses that may not have dedicated IT staff. Its scalability allows these companies to easily adjust their usage based on growth or seasonal fluctuations, providing a cost-effective solution that grows with them.
- For sales and customer support teams that rely heavily on efficient call management and CRM integrations, Squaretalk offers automation tools that can streamline workflows. Features like automatic call distribution and AI predictive dialing can enhance productivity, allowing sales teams to focus more on engaging leads and less on manual dialing. The seamless integration with both the most popular and some niche CRMs ensures that customer interactions are always logged and accessible, improving customer service and sales follow-up processes.
- Companies that use specialized software or require unique workflows can benefit from Squaretalk’s API for custom integrations. This flexibility allows businesses to tailor the platform to their specific needs, integrating with other tools not covered by native integrations, thus creating a more efficient and cohesive tech stack.
- For organizations looking to optimize their operational costs without sacrificing functionality, Squaretalk’s plans offer a compelling Aircall alternative. The platform provides essential communication features without the need for significant upfront investment or long-term commitments.
Pricing
The Standard plan is $15/user/month annual subscription for a minimum of five users or $25/user/month with a monthly rate.
The Professional plan’s annual subscription is $30/user/month with a minimum of eight users or you can pay $45/user/month.
The Enterprise plan needs consultation with the sales team.
Top Features
- Integrations
- Scalable Solutions
- AI Predictive Dialer
- In-Depth Analytics
- Customer Support
- Advance Call Routing
- Global Reach and Local Presence
- Unlimited Call Recording
Squaretalk Ratings
What Is Dialpad?
Dialpad is a cloud-based UCaaS (Unified Communication as a Service) provider. It offers voice, video and contact center solutions.
Dialpad stands out from the competition with AI-powered voice intelligence (Vi) technology, which can transcribe calls in real-time, allow live call coaching, create post-call summaries with action items and analyze customer sentiment.
Who Is Dialpad Best For?
Larger enterprises looking for a unified solution to manage voice, video and text communications across their organization will find Dialpad’s comprehensive UCaaS offerings fitting. It enables centralized management of communication channels and simplifies IT administration.
Startups and growing companies, on the other hand, can benefit significantly from Dialpad’s scalable solution, which can easily adjust to their changing needs and call volumes without requiring significant infrastructure changes.
Dialpad is designed to work across various devices, including smartphones, tablets, laptops and desktop computers. This flexibility along with features like cloud-based phone systems, video conferencing and real-time messaging ensures users can stay connected and communicate effectively from anywhere.
Sales and customer support teams can make good use of Dialpad’s Vi technology for real-time call transcription and analytics. These features can help in understanding customer needs better, improving service quality and training staff based on call data.
Why Is Dialpad a Good Aircall Alternative?
Dialpad stands out to Aircall, especially for businesses interested in cloud-based communication platforms, with:
- Vi Technology: This AI-driven feature can significantly enhance the productivity of sales and support teams by providing insights and actionable data from conversations. Aircall also offers analytics and insights, but Dialpad’s AI capabilities provide a unique advantage in understanding and leveraging call data.
- Unified Communications Platform: Dialpad offers a more comprehensive suite of communication tools, all integrated into a single platform. This approach can simplify IT infrastructure and user experience compared to Aircall, which primarily focuses on voice communications and call center features.
- Scalability and Flexibility: Dialpad’s wide range of features and integrations may provide a more flexible platform for businesses looking to scale or adapt their internal and external communications strategy over time.
- Integrations: While both platforms offer integrations with popular business tools like CRM systems, productivity apps and helpdesk software, Dialpad has a slight edge with the seamless integration of these services within its platform. This depth and ease of integration can be a deciding factor for businesses that rely heavily on these third-party tools for their daily operations.
- Innovative Features: Dialpad invests heavily in research and development and constantly updates its platform with features that utilize the latest in AI and cloud technology. This can provide businesses with a competitive edge by using cutting-edge communication tools.
- Customization and Control: Dialpad provides a high level of customization and control over the communication settings, policies and analytics. This flexibility allows businesses to tailor the platform to their specific needs, potentially making it a better fit than Aircall for companies with unique or complex requirements.
- Cost Efficiency: Depending on your specific needs and usage patterns, Dialpad’s pricing and plans could be better for your budget, especially if you can and want to use the full range of its UCaaS features. While Aircall also offers competitive pricing, the overall value proposition of Dialpad may be more attractive for businesses looking for a comprehensive set of tools beyond just calling.
Pricing
Business Communications:
- The Standard plan starts at $15/user/month for annual subscriptions and $23/user/month for monthly subscriptions.
- The Professional plan is $25/user/month with an annual subscription or $35/user/month.
- You have to speak with the sales team to get a quote on the Enterprise plan.
Ai Meetings:
- A Free plan
- The Business plan is $15/user/month with an annual subscription of $20/user/month with a monthly subscription.
Ai Contact Center:
- The Essentials plan starts at $80/user/month billed annually or $90/user/month with a monthly subscription.
- The Advanced plan is $115/user/month annually or $135/user/month with a monthly subscription.
- The Premium plan is $150/user/month billed annually or $170/user/month monthly.
Ai Sales Center:
- The Essentials plan is $60/user/month with an annual subscription or $70/user/month with a monthly one.
- The Advanced plan is $95/user/month billed annually or $110 billed monthly.
- The Premium plan is $150/user/month for an annual subscription or $170/user/month for a monthly subscription.
Top Features
- AI-Powered Communication
- Call Conferencing
- Power Dialer
- IVR/Voice Recognition
Dialpad Ratings
What Is JustCall?
JustCall is a cloud-based unified communication platform designed for sales and customer support teams. It uses automation, analytics and various call tools to enhance contact center operations. By integrating voice and SMS services in one place, JustCall fmakes for better customer interactions, enhances team collaboration and offers valuable insights through its powerful analytics.
Who Is JustCall Best For?
JustCall’s efficient and feature-rich cloud-based phone system is ideal for:
- Sales Teams: JustCall’s predictive dialer and CRM integrations make it an excellent tool for sales teams looking to streamline their outreach and follow-up processes.
- Customer Support Teams: Features like IVR, call routing and SMS support are essential for providing efficient and effective customer service.
- Remote and Distributed Teams: As a cloud-based platform, JustCall serves teams that work off-site or are spread across different locations, offering flexibility and easy access to communication tools.
- Businesses Looking for a Global Expansion: Companies trying to establish a local presence in foreign markets will love JustCall’s ability to provide local phone numbers in 70+ countries.
Why Is JustCall a Good Aircall Alternative?
JustCall is a strong Aircall contender because of its pricing and plan flexibility. JustCall is often preferable for budget-sensitive small to medium-sized businesses. It’s plans can fit various operational needs, making it accessible for smaller teams or businesses that are just scaling up.
JustCall provides extensive coverage and local presences in 70+ countries, making it an excellent option for companies with a global customer base or those looking to expand internationally. This can be a key factor for companies prioritizing worldwide growth.
JustCall’s SMS campaign and automation settings are very comprehensive and can be a decisive factor for businesses that rely heavily on text messaging for customer engagement.
While both platforms cater to businesses of various sizes, JustCall’s flexible pricing and plans can make it more appealing for rapidly growing businesses that need to scale their communication platforms without significant jumps in cost.
Pricing
JustCall plans:
- The Essentials plan is $19/user/month billed annually or $29/user/month billed monthly with a minimum of one user.
- The Team plan has a minimum of two user and costs $29/user/month with an annual subscription or $39/user/month with a monthly subscription.
- The Pro plan is $49/user/month with annual pricing and $69/user/month with a monthly subscription for a minimum of two users.
- The Business plan’s pricing for minimum 10 users is available only after a consultation.
JustCal AI:
- The Team Plus and the Pro plans both have a minimum of two user and cost $49/user/month with an annual subscription or $69/month/user charged monthly.
- The Pro Plus plan is $89/user/month billed annually or $109/user/month for a monthly subscription. It, too, has a two-user minimum.
- To get pricing for the Business Plus plan with its minimum of 10 user you need to contact JustCall’s sales team.
Top Features
- Simple Cloud Telephony
- CRM Integration
- International Calling
- Local Numbers
- SMS Campaigns
- Predictive Dialer
JustCall Ratings
What Is Nextiva?
Nextiva is a reliable cloud-based UCaaS platform available as a desktop, browser and mobile app for both iOS and Android. It specializes in VoIP services, unified communications, SMS, email, team chat and meetings with up to 25 active video participants and up to 250 people on the same audio call.
Nextiva offers advanced contact center features, detailed analytics and reporting tools, reliable network, encryption and compliance measures for data protection.
Who Is Nextiva Best For?
Nextiva’s scalability, features and versatility make it suitable for a wide range of businesses, from small startups to large enterprises, in different industries. It’s particularly great for:
- Small to Medium-Sized Businesses: Nextiva’s scalable solutions are ideal for SMBs that need affordable, yet powerful, communication tools to grow. The platform’s ease of use and minimal hardware requirements make it a good fit for smaller teams looking to improve their communication with limited IT resources.
- Large Enterprises: With advanced features like unified communications, contact center solutions and CRM integration, Nextiva can meet the complex needs of bigger organizations. Enterprises that want to streamline their communications and customer service across multiple departments or locations will find Nextiva’s comprehensive tools very useful.
- Remote and Distributed Teams: Nextiva’s cloud-based services and features like video conferencing, mobile apps and team messaging support the dynamic needs of a remote staff. This makes communication and collaboration among team members very easy, regardless of their location.
- Companies with High Customer Interaction: Businesses in sectors like retail, healthcare, hospitality and financial services that typically experience high customer service volumes can benefit a lot from Nextiva’s contact center solutions. These tools help manage customer interactions across various channels, improve response times and enhance overall customer satisfaction.
- Sales Teams: Nextiva’s integrated CRM and sales tools help businesses track customer interactions, manage leads and close sales more efficiently. This is particularly useful for organizations that prioritize strong customer relationships and streamlined sales processes.
- Organizations Needing Data-Driven Insights: Businesses that rely on data to make informed decisions will appreciate Nextiva’s analytics and reporting features. They provide valuable insights into communication patterns, customer satisfaction and team performance, which helps in strategic planning and operational improvements.
Why Is Nextiva a Good Aircall Alternative?
Nextiva offers a more extensive suite of unified communications services than Aircall, like video conferencing, team messaging and collaboration tools, all integrated into a single platform. This unified approach can significantly streamline internal and external communications for a lot of businesses.
Both Nextiva and Aircall offer contact center solutions, but Nextiva’s platform includes more advanced functionalities like call routing based on AI, omnichannel support and more in-depth analytics and reporting tools. These features can improve customer service, especially for businesses with high customer demand.
Businesses that cannot afford any downtime in their communications might go for Nextiva because of its emphasis on reliability and security. It has a stable network infrastructure designed to ensure high uptime and data protection.
Nextiva has a strong reputation for customer service and technical support. This can be a decisive factor for businesses that rely heavily on their communication infrastructure and need quick resolutions to any issues that arise.
Pricing
All Business Communication plans depend on the number of users you have. The price gradually decreases when you add more and you get the biggest cost savings with 100+ agents:
- The Essentials plan starts with $23.95/user/month billed annually or $30.95/user/month for monthly subscriptions.
- The Professional plan is $27.95/user/month with an annual subscription or $35.95/user/month with a monthly one.
- The Enterprise plan starts with $37.95/user/month for annual billing or $45.95/user/month when charged monthly.
All Contact Center plans require consultation with the Nextiva team for pricing.
Top Features
- Unified Communications Platform
- Advanced Call Management
- Team Collaboration Tools
- Advanced Analytics
- Reliability and Security
- Built-in CRM
Nextiva Ratings
What Is Talkdesk?
Talkdesk is a cloud-based contact center provider. It offers voice and video calling, IVR, call routing, analytics, workforce engagement management (WEM) and integration with various CRM systems.
One of Talkdesk’s key selling points is its emphasis on ease of use and quick setup, which enables companies to deploy its solutions without significant technical expertise or resources. Additionally, Talkdesk focuses on innovation in the customer experience space, frequently updating its platform with new technologies like artificial intelligence and machine learning to help businesses automate responses, personalize service, and predict customer needs.
Who Is Talkdesk Best For?
Talkdesk serves a wide range of industries, like retail, e-commerce, healthcare, financial services, insurance and IT. Its adaptability and industry-specific solutions mean it can meet the unique customer service needs of different sectors.
Talkdesk’s also a great option for:
- Medium to Large Enterprises: Its features, scalability and integration capabilities make it ideal for medium to large companies that need powerful and flexible solutions to manage high volumes of customer interactions across multiple channels.
- Businesses with a Focus on Customer Experience: If you prioritize customer satisfaction and aim to deliver exceptional customer experiences, you’ll be very impressed by Talkdesk’s AI-driven insights, personalized interaction capabilities and omnichannel support.
- Customer Support Teams in Need of Better Operational Efficiency: With features like intelligent routing, automated workflows and real-time analytics, Talkdesk helps businesses optimize their customer service operations, reduce response times and improve the productivity of their support teams.
- Companies Needing Integrations: Talkdesk offers extensive integration capabilities with popular CRM systems, business tools and applications. This is particularly beneficial for businesses looking to streamline their operations and ensure a unified view of customer interactions across platforms.
Why Is Talkdesk a Good Aircall Alternative?
Talkdesk leans towards offering a more advanced, feature-rich platform that’s great for medium to large enterprises or businesses with specific and complex needs.
While Aircall does offer AI functionalities, like call transcriptions, summaries, key topic recognition and talk-to-listen ratio analysis, Talkdesk’s focus is on providing an entire AI-powered contact center. Companies seeking to use AI and machine learning for smarter call routing, predictive analytics and automated customer service interactions could find that Talkdesk’s more advanced technologies better match their needs.
Medium to large companies or those experiencing rapid growth would benefit from Talkdesk’s scalability, flexibility and ability to handle high volumes of customer interactions across multiple channels. While highly scalable as well, Aircall is often chosen by small to medium-sized businesses because of its straightforward setup and operation that don’t require extensive technical skills.
Talkdesk offers slightly deeper customization options than Aircall. This could be the deciding factor between the two providers for businesses with specific needs, including APIs for developing custom solutions.
Talkdesk also provides a bit more industry-specific features and integrations than Aircall. This focus can be a deciding factor for businesses in sectors like healthcare, retail, finance and government, where specialized functionality may be required.
Pricing
The CX Cloud Essentials plan is $75/user/month.
he CX Cloud Elevate plan is $95/user/month.
The CX Cloud Elite plan is $125/user/month.
The Enterprise Cloud packages’ pricing is available after a consultation.
Top Features
- Customizable Solutions
- AI-Driven Insights
- High Scalability
- CRM Integrations
- Knowledge Base Management
- Analytics and Reporting
Talkdesk Ratings
What Is CloudTalk?
CloudTalk is a cloud-based contact center solution for improving customer support and sales team efficiency. It offers 70+ features like VoIP, IVR, call queuing and routing, call recordings, built-in analytics, customizable workflows and automations.
CloudTalk integrates with with popular CRMs like Salesforce, HubSpot, Zendesk and Zoho CRM. It also has AI-powered features like automatic call transcriptions and summaries, sentiment analytics and intelligent searching.
Who Is CloudTalk Best For?
CloudTalk is versatile and scalable, making it great for a wide range of businesses, from startups to large enterprises in different industries. Its features are particularly useful for companies that have a strong focus on customer service, sales and remote work.
E-commerce and retain businesses can take full advantage of CloudTalk to handle customer inquiries, order confirmations and tech support. The CRM integration ensures personalized communication by providing agents with immediate access to customer histories and order details.
CloudTalk’s international calling features and integrations with other tech tools make it a good fit for tech and SaaS companies’ global customer support and sales teams.
The mobile app and cloud allow agent frequently on the move or remote teams to connect with clients and work from anywhere. The IVR and call routing features help manage high call volumes effectively.
CloudTalk’s security features and compliance with regulations make it a trustworthy choice for banks, insurance companies and fintech startups.
Why Is CloudTalk a Good Aircall Alternative?
CloudTalk offers extensive customization options and flexibility in setting up call flows, IVR menus and integrating with other software. This can be particularly beneficial for businesses with specific workflow requirements or those looking to tailor the customer experience closely.
While both platforms offer CRM integrations, CloudTalk might offer a broader range or more in-depth integration with specific tools. This can be a crucial factor for businesses that rely heavily on third-party software for their operations.
CloudTalk often introduces new features and updates based on customer feedback and industry trends. For businesses looking for specific functionalities or the latest in communication technology,this innovative approach might be better than Aircall’s offerings.
With its local, mobile or toll-free numbers from 140+ countries, CloudTalk offers better options for businesses with a need for international calling or looking to establish a local presence in specific markets. Combined with the competitive rates for international calls, this makes CloudTalk a more appealing choice for global businesses.
Pricing
The Starter plan is $25/user/month billed annually.
The Essentials plan is %30/user/month with an annual subscription.
The Expert plan costs $50/user/month annually.
The Custom plan depends on the features you choose.
Top Features
- Customizable Software
- User-Friendly Interface
- Smart Call Routing
- CRM Integration
- Call Recording and Analytics
- Local and International Numbers
CloudTalk Ratings
What Is 3CX?
3CX is a software-based provider of VoIP technology, PBX systems (Private Branch Exchange) and unified communications services. It offers a complete telecommunications package for businesses, including features like voice calls, video conferencing, live chat and SMS.
3CX’s PBX system can be deployed:
- On-premises, installed on a company’s own servers, so the client can have a full control over the PBX system
- Cloud-based, hosted on a cloud server for easier management and scalability, with the option to use 3CX’s own hosting service or a third-party cloud provider like Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform
- Hybrid, to give you the benefits of both deployment models
Who Is 3CX Best For?
3CX is great for SMBs because of its intuitive user interface and straightforward management, especially if they don’t have dedicated IT staff. The competitive pricing, including a free tier, makes it an attractive option for businesses with limited budgets.
Large organizations that need scalability for growth or seasonal fluctuations in communication volume can benefit from 3CX’s flexible deployment options. The unified communications features improved team collaboration and productivity.
3CX’s mobile app helps remote or hybrid employees stay connected regardless of their location. The built-in video conferencing and collaboration tools support virtual meetings and teamwork, which is essential for distributed workforces.
The high degree of customization and integration capabilities, including with various CRMs, let businesses tailor their communication systems to specific workflows or industry requirements. Being based on open standards, 3CX can work with a wide range of SIP trunks, IP phones and other devices. This gives the client a potentially very useful flexibility in choosing hardware and service providers.
Why Is 3CX a Good Five9 Alternative?
Each platform has its strengths, but here’s why some might consider 3CX a good alternative to Aircall:
- Cost Efficiency: 3CX has a more flexible and potentially cost-friendly licensing model, especially for businesses with varying call volumes and scalability needs. Its one-time purchase option for a perpetual license can be more economical in the long term compared to Aircall’s subscription model. The fully functional free tier for a limited number of users and calls is ideal for small businesses or startups looking to minimize costs while accessing essential VoIP features.
- Deployment Flexibility: In contrast with the cloud-based Aircall, 3CX’s versatility can be crucial for businesses with specific data residency requirements or those who want to use existing infrastructure. The option to be self-hosted can be a significant advantage for businesses that prefer or require full control over their data and systems.
- Comprehensive Unified Communications: 3CX includes a broader range of built-in unified communications features, like video conferencing, live chat and SMS, without requiring additional subscriptions or integrations. This can simplify operations and reduce costs.
- Customization and Integration: 3CX offers extensive customization options and supports a wide range of integrations with CRM systems, productivity tools, and more. This makes it a more flexible solution that can be tailored to specific business needs than Aircall.
- Mobile app: 3CX provides powerful mobile apps for iOS and Android. While Aircall also supports mobile usage, 3CX’s apps are particularly notable for their range of features and seamless integration with the desktop system.
- Open Standards and Device Compatibility: 3CX works with a wide variety of IP phones and SIP trunks. This openness provides businesses with more choices for their hardware and service providers, potentially lowering costs and simplifying integration with existing infrastructure.
Pricing
3CX has a free tier.
The Small Business plan is €175/system/annually for 10 users.
The Professional plan starts at €145/system/year for 10 users and 4 simultaneous calls.
The Enterprise tier is €185/system/year for 10 users and 4 simultaneous calls.
The hosting option for both the Professional and Enterprise plan is an additional €150.
Top Features
- Unified Communications
- WebRTC-Based Conferencing
- CRM Integration
- Mobile Apps
- Flexible Deployment Options
- Licensing Model
3CX Ratings
What Is CallHippo?
CallHippo is a cloud-based software that increases agent productivity, automats workflows, tracks team performance and reduces communication costs. It promises a 99.5% uptime.
CallHippo also offers:
- VoIP
- Virtual, Online, Local, International and Toll-Free Phone Numbers
- Omnichannel
- Advanced Call Management
- Virtual Call Center
- In-Depth Call Analytics
- Auto and Predictive Dialers
- Integration With Popular CRM and Helpdesk Software
- SMS Bot
Who Is CallHippo Best For?
CallHippo caters to startups, small businesses and enterprises with its focus on offering easy setup and usage in combination with rich functionality. It’s a great choice for you if you:
- Operate internationally or Want to Expand: CallHippo’s virtual phone numbers from 70+ countries make it easy to establish a local presence in foreign markets without the need for physical offices.
- Have remote teams: With its cloud-based system, CallHippo is ideal for distributed departments. It enables seamless communication among team members, regardless of their location.
- Are looking for advanced solutions: If your business capitalizes on new technologies for growth and optimization, you’ll find CallHippo’s advanced features and integrations with CRM systems highly valuable for automating workflows and performance tracking.
- Need easy scalability: CallHippo’s flexible and scalable solutions can easily adapt to growing business needs without requiring significant upfront investments in infrastructure. This is especially great for startups and small businesses planning to scale their operations.
Why Is CallHippo a Good Aircall Alternative?
CallHippo is a strong Aircall competitor, especially for small to medium-sized businesses and startups looking for cost-effective, flexible and scalable VoIP solutions.
CallHippo often comes across as more affordable, especially for budget-sensitive small businesses or startups. It provides a good balance between price and the features offered, making it an attractive option for businesses looking to maximize their return on investment.
CallHippo promises an easy setup, “in a matter of minutes”. This user-friendly aspect can be particularly appealing to businesses without dedicated IT staff.
While both CallHippo and Aircall offer a comprehensive set of features for effective business communication, CallHippo often introduces innovative features and updates that are specifically designed to enhance user experience and productivity, like its Power dialer, Automatic call distribution and extensive reporting tools.
High levels of customer satisfaction and responsive support are areas where CallHippo excels. And while Aircall also has good support, CallHippo is known for its commitment to resolving customer issues fast and efficiently, which is paramount for businesses relying on their communication systems for daily operations.
Pricing
The Call Center Solutions plans have a free Basic version. All other annual subscriptions would save you three months cost.
The Bronze plan is $16/user/month with a one-year contract or $20/user/month.
The Silver tier will cost you $24/user/month annually or $30/user billed monthly.
The Platinum plan is $40/user/month/annually or $50/user/month.
Top Features
- Global Phone Numbers
- Detailed Call Analytics
- IVR System
- CRM Integration
- Predictive Dialer
- Call Recording
CallHippo Ratings
What Is Five9?
Five9 a Contact Center as a Service (CCaaS) software for customer support and sales teams. It provides scalability, flexibility and cost-efficiency to businesses of all sizes that need to quickly adapt to changing demands and to integrate with existing CRMs.
Five9’s AI-powered solutions include virtual agents and chatbots, which can automate routine inquiries and tasks so human agents to focus on more complex and valuable interactions. Additionally, the analytics tools provide insights into customer behavior and contact center performance, helping organizations to make better data-driven decisions.
Who Is Five9 Best For?
- Organizations that need to handle customer inquiries, support tickets, and service requests efficiently. Five9 helps them manage these interactions across multiple channels, including phone, email, chat and social media.
- Businesses looking to boost their sales efforts can use Five9’s outbound calling features, predictive dialers and CRM integrations to streamline lead generation and follow-ups.
- Companies trying to enhance customer engagement and loyalty through personalized communications and campaigns can use Five9’s omnichannel and integrating with marketing automation tools.
- Online retailers that require stable customer support to process orders and handle issues make good use of Five9’s functionalities.
- Banks, insurance companies and other financial institutions can count on Five9’s secure and reliable communication channels for customer service, compliance and transaction processing.
- Remote or decentralized teams benefit from Five9’s cloud-based infrastructure.
Why Is Five9 a Good Aircall Alternative?
With features specifically designed for complex contact center operations, Five9 is a good choice for large or rapidly growing businesses that need a scalable solution. Aircall on the other hand, is often best for SMBs that need a straightforward, easy-to-set-up phone system with standard call center functionalities.
Five9’s has a deeper AI and automation features than Aircall. These advanced capabilities can be particularly useful for businesses looking to automate routine tasks and gather insights from customer data.
Both Five9 and Aircall offer strong integrations. However, Five9 is more focused on CRM systems and might offer better integration options for your operation.
Pricing
The Digital plan is $149/month.
The Core plan is $149/month.
The Premium plan is $169/month.
The Optimum plan is $199/month.
The Ultimate plan is $229/month.
Top Features
- Omnichannel Contact Center
- Advanced AI and Automation
- Advanced Analytics
- CRM Integration
- VoIP Connection
- Predictive Dialer
Five9 Ratings
What Is Genesys?
Genesys is a global company that specializes in customer experience and contact center solutions. Its products include:
- Genesys Cloud – contact center software for unified customer communication via phone, email, chat, text and social channels
- Pointillist – customer journey management platform to monitor, analyze in real-time and direct client interactions
- Exceed.ai – AI virtual sales assistant that reaches out to potential customers, automates low-value conversations and qualify leads
- Genesys Cloud EX – a tool for workforce, quality and performance management
Like 3CX, Genesys offers cloud-based, on-premises and hybrid deployment solutions.
Who Is Genesys Best For?
Genesys is an ideal choice for large enterprises and multinational corporations that need complex, customized solutions to manage customer interactions across multiple geographies, languages and channels.
Companies looking for a comprehensive approach to manage customer interactions across various communication channels — including voice, email, chat, social media, and text — will find Genesys particularly beneficial. Its platform seamlessly integrates these channels, allowing businesses to offer a cohesive and unified customer experience.
Genesys invests heavily in innovation, which makes it a logical option for businesses that want to be at the forefront of customer experience and using the latest technologies like AI, machine learning and automation.
Industries with high volumes of customer interactions like finance, healthcare, telecommunications, retail and government, benefit from Genesys’s advanced routing, workforce engagement management and analytics tools.
Why Is Genesys a Good Aircall Alternative?
While Aircall is known for its cloud-based phone system and straightforward integration capabilities, Genesys provides a broader range of omnichannel support. This helps organizations manage complex customer interactions across multiple platforms.
Genesys a bit better option for large enterprises and high-volume operations. Its scalability options are great for businesses experiencing growth or those with fluctuating demands.
Genesys’s workforce engagement management tools for employee scheduling, performance monitoring and analyticshelps organizations significantly improve processes and customer interactions. Aircall offers some integrations for workforce management but does not provide as extensive a suite of tools as Genesys does.
For multinational companies or those serving a diverse customer base, Genesys offers extensive global reach and multi-language support. Genesys might be more aligned with their needs compared to Aircall.
Pricing
The Genesys Cloud 1 plan for voice services costs $75/month.
The Genesys Cloud 2 plan has two options: for digital channel communications for $95/month or both voice and digital for $115/month.
The Genesys Cloud 3 for digital and WEM will cost you $135/month or $155/month for digital, voice and WEM.
Top Features
- Omnichannel
- AI and Automation
- Advanced Routing
- Workforce Engagement Management
- Customer Journey Management
- Security and Compliance
Genesys Ratings
Final Words
And here you have it—a detailed exploration of the top Aircall alternatives, each with its unique blend of features, strengths and use cases.
As you think them over, consider not only how each company compares to Aircall but also how they align with your vision for business communication. Because selecting a platform should feel less like making a compromise and more like finding a strategic partner. The best choice is one that not only meets your current needs but also grows with you, offering scalability, reliability and constant innovation.
