Companies that are hunting for call center software usually look for a tool that can help meet their organizational needs and the needs of their customers. The 2024 U.S. Tech Trends Survey shows that 58% of businesses regret at least…
CX remains essential in the corporate world. Companies provide their agents with the right information and skillsets to fulfill the needs of their customers. Companies invest in innovative technologies in order to provide the best possible customer support. As a…
Selecting KPIs for Outbound Call Centers Using proper metrics effectively in your call campaigns can substantially increase their effectiveness. Experienced call center managers have to be highly skilled in creating, monitoring, and adjusting the metrics and must know how to…
Even though no business can exist without a name, choosing the perfect brand name for your call center is a difficult task. Believe it or not, countless businesses have failed, and others struggle because they did not choose a powerful…
From the entire team at Squaretalk, we wish you and your family health, happiness, peace, and prosperity in the coming New Year. We’d also like to express our gratitude for using our products and for your continued support. We’re starting…
Call-center leaders face a persistent problem with staff attrition. According to The US Contact Center Decision-Makers’ Guide 2021 by ContactBabel, there is a very wide spread of attrition rates in call centers across the industry, with 26% of respondents having to…
According to a Statista report, most people still prefer the phone as a channel for customer support. So what happens when a customer calls a call center? When users contact your call center, they are sent to the first available…
Even though Zoom and Five9 abandoned the $14.7 billion acquisition deal, why pay so much for a business centered around cloud-based contact centers? The answer is simple: although these contact centers have been working from the cloud for decades, they’re…
July 2021 started with important news for contact centers working within the United States. In fact, Florida’s SB 1120, also known as the state’s mini-TCPA, significantly amends the previous Telemarketing act. To avoid violations that could cost businesses up to…
As the world has become heavily reliant on contactless technologies, businesses need to enhance their customer experience to stay ahead of the competition. This shift has led to an increase in demand for contact centers, which offer timely, accurate feedback…