Companies that are hunting for call center software usually look for a tool that can help meet their organizational needs and the needs of their customers. The 2024 U.S. Tech Trends Survey shows that 58% of businesses regret at least…
Squaretalk and Mobile XL join forces to boost sales and customer care teams’ efficiency. An Automated CRM Integration Squaretalk, the leading cloud contact center provider, announced a strategic partnership with Mobile XL, a Netherlands-based software solution provider and Premium Zoho…
Squaretalk today announced publicly that it had donated to the Ukrainian army to support the people of Ukraine in its fight for the values of the civilized and democratic world. Squaretalk expresses its solidarity with the people of Ukraine who…
CX remains essential in the corporate world. Companies provide their agents with the right information and skillsets to fulfill the needs of their customers. Companies invest in innovative technologies in order to provide the best possible customer support. As a…
We’re excited to announce that we’ve added some new features to our products and we hope these changes will help your business grow even further! Axiom For starters, we launched a full-scale revision to Axiom’s dashboard, making it easier than…
Selecting KPIs for Outbound Call Centers Using proper metrics effectively in your call campaigns can substantially increase their effectiveness. Experienced call center managers have to be highly skilled in creating, monitoring, and adjusting the metrics and must know how to…
For all Salesforce users out there! Squaretalk is now live on Salesforce AppExchange! It means that making and receiving phone calls from any computer has never been easier! Benefits of Squaretalk’s Native Integration with Salesforce Salesforce customers may now take advantage…
Even though no business can exist without a name, choosing the perfect brand name for your call center is a difficult task. Believe it or not, countless businesses have failed, and others struggle because they did not choose a powerful…
From the entire team at Squaretalk, we wish you and your family health, happiness, peace, and prosperity in the coming New Year. We’d also like to express our gratitude for using our products and for your continued support. We’re starting…
Call-center leaders face a persistent problem with staff attrition. According to The US Contact Center Decision-Makers’ Guide 2021 by ContactBabel, there is a very wide spread of attrition rates in call centers across the industry, with 26% of respondents having to…
