Workforce Engagement:               5 Trends to Watch

Workforce Engagement: 5 Trends to Watch

The move to a distributed workforce has set the bar high for what constitutes employee happiness. To meet those standards, successful companies are focusing on fool-proof strategies designed to keep their employees happy.

Remote Agents: The Future of Contact Centers

Remote Agents: The Future of Contact Centers

It is no secret that the 2020 global epidemic has fast-tracked the world into a new era of business. Forced into strict work-from-home and healthcare regulations, many companies had to reorganize their entire infrastructure virtually overnight. The aftermath of this…

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