Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices.
CTI’s approach is typically data-driven and specifically designed to boost agility and productivity. Some of the most attractive features include caller ID & data records, automated dialing, and call monitoring.
By increasing organizational efficiency and reducing call times, CTI helps your company to handle a high volume of calls while also delivering the best customer experience.
