What is CTI?

What is CTI?

Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices. 

CTI’s approach is typically data-driven and specifically designed to boost agility and productivity. Some of the most attractive features include caller ID & data records, automated dialing, and call monitoring.

By increasing organizational efficiency and reducing call times, CTI helps your company to handle a high volume of calls while also delivering the best customer experience.

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