You’re running an E-commerce business. You’ve got orders piling up, a few new employees, and a customer service phone that never stops ringing. Now, you’re worried your old landline is costing too much, dropping calls, and making you sound like…
As the world increasingly shifts toward greener energy solutions, the role of solar companies becomes more critical in combating climate change, reducing carbon footprints and securing energy independence. With 3.5 TW expected operating capacity by the end of 2027, the…
You may not know this, but your most recent professional call was probably done over the internet. Voice over Internet Protocol (VoIP) communication has been around for around two decades and it’s on the rise. In fact, the 2032 value…
We are proud to share that Squaretalk is included in Tekpon’s list of best VoIP software for business communication in 2024. This selection is a result of careful evaluation, industry analysis and end user reviews. Top VoIP Software for Businesses…
Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices
Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet.
Cloud PBX (Cloud-based Private Branch Exchange) is an IP-based phone exchange.
As connective technology evolves, more and more businesses are discovering the advantages of leveraging cloud contact center solutions. Here are Seven Benefits of moving contact centers to the cloud
Covid-19 is spreading so fast and you need to remain indoors to ensure your protection at all times. In the meantime, you cannot forget the responsibilities that you have to fulfill as well. That’s where you can think about setting…
