How Successful Agents Achieve Best Results (It’s Not Always All About Technology) Intelligent, skill-based routing transfers callers to the best agent every time, improving ROI and boosting brand reputation. You have heard it before: staying on top of the latest…
Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices
Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet.
Automatic Call Distribution (ACD) is smart technology allowing calls to be routed to the most qualified agent for a specific query.
Cloud PBX (Cloud-based Private Branch Exchange) is an IP-based phone exchange.
As connective technology evolves, more and more businesses are discovering the advantages of leveraging cloud contact center solutions. Here are Seven Benefits of moving contact centers to the cloud
It is no secret that the 2020 global epidemic has fast-tracked the world into a new era of business. Forced into strict work-from-home and healthcare regulations, many companies had to reorganize their entire infrastructure virtually overnight. The aftermath of this…
Covid-19 is spreading so fast and you need to remain indoors to ensure your protection at all times. In the meantime, you cannot forget the responsibilities that you have to fulfill as well. That’s where you can think about setting…
