Dialpad vs. RingCentral vs. Squaretalk: A 2025 Comprehensive Comparison

Last updated on June 7, 2025

Choosing the ideal call center software is essential for businesses aiming to enhance customer interactions, streamline internal collaboration, and leverage AI-driven efficiencies.

Dialpad, RingCentral, and Squaretalk are among the top VoIp providers in 2025’s rapidly evolving unified communication and call center markets.

Each offers unique strengths tailored to specific business needs and operational priorities.

This comprehensive comparison explores these platforms in depth, analyzing key features, AI capabilities, analytics, pricing, and real-world use cases.

Dialpad vs RingCentral vs Squaretalk : At-a-Glance Comparison

Feature	Dialpad	RingCentral	Squaretalk
Platform Capabilities	Voice, SMS/MMS, small-scale video, integrated AI tools	Voice, SMS, large-scale video, team messaging	Cloud-based call center with voice, sms, WhatsApp business messaging, predictive dialing, AI voice agents
Top Features	Real-time call transcription, unlimited calling (US/CA), basic CRM integrations	99.999% uptime SLA, robust integrations, multi-level IVR	Call transcript, call summarization, sentiment analysis, AI voice agents, deep CRM integrations
AI Features	Sentiment analysis, live transcription, real-time coaching	Meeting summaries, RingSense insights, voicemail analysis	AI voice agents, automated call summaries, sentiment tracking
Analytics	Call patterns, IVR metrics, AI keyword analytics	QoS reporting, adoption analytics, detailed performance metrics	Agent monitoring page, Real-time call center metrics tracking, In-depth reporting, sentiment analysis, CRM-linked outcomes
Pricing	Starts at $15/user/mo (annual billing)	Starts at $20/user/mo (annual billing)	Starts at $15/user/mo (annual billing, usage-based minutes)
Customer Reviews (GetApp)	4.2/5	4.2/5	4.9/5

Similarities

Dialpad, RingCentral, and Squaretalk share core functionalities essential for modern businesses :

1. Core Functionality

All three platforms provide robust cloud-based VoIP calling solutions, supporting inbound and outbound calls seamlessly integrated with popular CRM systems like Zoho, Salesforce, Zendesk, HubSpot, and Freshworks.

2. Call Management Features

They each offer essential call management features such as call routing, IVR, automated call distribution (ACD), call recording, and conferencing, enabling efficient management of customer interactions and improving overall service levels.

3. Collaboration Tools

All three facilitate teamwork through shared contacts, call transferring, conferencing, and call whispering/coaching features. While RingCentral is particularly strong in team messaging and video collaboration, Dialpad and Squaretalk focus primarily on voice interactions enhanced by collaborative tools.

4. Integrations

Dialpad, RingCentral, and Squaretalk provide integrations with leading business tools. They all support CRM integration, API customization, and seamless workflows that enhance operational efficiency.

5. Security and Compliance

Each platform adheres to stringent security measures like data encryption, secure storage, GDPR compliance, and role-based permissions to ensure safe and compliant communication environments.

Differences

Despite similarities, significant differences define each platform’s strengths and ideal business scenarios :

1. Key Features

Dialpad

Unlimited calling and texting in the US/Canada

Voicemail transcription and real-time transcription

Basic integrations (Google Workspace, Microsoft 365)

Video conferencing limited to small groups (10 participants)

RingCentral

Exceptional uptime reliability (99.999% SLA)

Advanced team messaging and extensive video conferencing (up to 200 participants)

Comprehensive integration catalog (over 500 applications)

Multi-level IVR and enhanced call routing capabilities

Squaretalk

Predictive dialing optimized for outbound sales and contact centers

AI voice agents handling automated customer interactions

Deep CRM integration for efficient customer relationship management

Customizable call routing and real-time analytics dashboards

2. AI Features

Dialpad

Dialpad’s AI capabilities are robust and integrated across its platform. Key features include :

Real-Time Transcription : Converts conversations into text during calls and meetings, aiding in note-taking and record-keeping.

Sentiment Analysis : Monitors the emotional tone of conversations, providing insights into customer satisfaction.

Live Coaching : Offers real-time suggestions to agents during calls, enhancing performance and customer interactions.

AI Summaries : Generates concise summaries of calls and meetings, highlighting key points and action items.

These features are powered by Dialpad’s proprietary large language model, DialpadGPT, which has been trained on extensive business conversation data.

RingCentral

RingCentral’s AI suite, known as RingSense, offers :

AI Meeting Summaries : Automatically generates summaries of meetings, capturing essential discussions and decisions.

Voicemail Analysis : Transcribes and analyzes voicemails, making it easier to prioritize responses.

AI Receptionist (AIR) : Utilizes generative AI to answer customer questions and route calls appropriately, functioning like a virtual receptionist.

RingCentral’s AI tools are designed to enhance productivity and customer service, though some advanced features may be available only in higher-tier plans.

Squaretalk

Squaretalk focuses its AI capabilities on contact center operations :

AI Voice Agents : Automate routine customer interactions, reducing the need for human intervention.

Automated Call Summaries : Provides concise overviews of calls, aiding in record-keeping and follow-ups.

AI Predictive Dialer : Automate dialing to boost agent productivity, increase live-answer rates, and minimize idle time between calls.

AI-Powered Insights through Sentiment Analysis : Use real-time analytics to identify top opportunities, streamline calling campaigns, and optimize sales performance.

3. Analytics and Reporting

Dialpad

Dialpad offers user-friendly analytics that focus on :

Call Activity : Tracks call volumes, durations, and patterns.

IVR Usage : Analyzes how customers interact with automated menus.

AI Insights : Provides data on sentiment trends and keyword occurrences.

RingCentral

RingCentral provides comprehensive analytics, including :

Quality of Service (QoS) Reports : Monitor call quality and network performance.

Adoption Analytics: Track how employees are utilizing communication tools.

Performance Metrics : Detailed reports on call handling, response times, and customer satisfaction.

Squaretalk

Squaretalk’s analytics are tailored for contact centers :

Real-Time Dashboards : Monitor live call queues, agent availability, and performance.

CRM-Linked Outcomes : Integrate call data with CRM systems to assess customer interactions and sales outcomes.

Call Handling : Monitors which agent initiated or received each call, along with the time and duration of the interaction.

Call Notes : Delivers post-call insights based on notes recorded by agents to support follow-ups and analysis.

4. Pricing Structure

Dialpad

Standard : $15/user/month (annual)

Pro : $25/user/month (annual)

Enterprise : Custom pricing

RingCentral

Core : $20/user/month (annual)

Advanced : $25/user/month (annual)

Ultra : $35/user/month (annual)

Squaretalk

Core : $15/user/month (minimum 3 users, annual)

Connect : $25/user/month (minimum 5 users, annual)

Scale : Custom pricing

5. Customer Reviews

Dialpad : Praised for AI tools and ease of use, criticized for limited conferencing capabilities.

RingCentral : Positive reviews for extensive integrations and reliability, occasional critiques on complexity and pricing.

Squaretalk : Outstanding customer reviews highlighting ease of use, exceptional support, and powerful call-center capabilities.

Pros and Cons

It’s important to understand the strengths and limitations of each platform to make the right choice. Weigh the pros and cons of each solution to identify which one aligns best with your business goals and operational needs.

Dialpad

Pros

Affordable pricing with robust AI features included.

User-friendly interface and quick setup.

Real-time transcription and sentiment analysis enhance communication.

Cons

Limited video conferencing capabilities (up to 10 participants).

Fewer integrations compared to competitors.

Some users report occasional glitches in mobile apps.

RingCentral

Pros

Comprehensive unified communications platform.

High reliability with 99.999% uptime SLA.

Extensive integration ecosystem (over 500 apps).

Cons

Higher pricing tiers may be cost-prohibitive for small businesses.

Complexity of features may require a learning curve.

Some advanced AI features are only available in premium plans.

Squaretalk

Pros

Specialized features for contact centers, including predictive dialing and AI voice agents.

Strong CRM integrations enhance workflow efficiency.

User-friendly interface.

Top-notch customer support.

A rich set of call-handling features.

High customer satisfaction ratings (4.9/5 on GetApp).

Cons

Access to advanced features may require a higher-tier plan.

Usage-based pricing may lead to variable monthly calling costs.

Use Cases

The best phone system for your business depends on your unique needs, goals, and workflows. Each platform excels in different areas and is tailored to specific use cases.

Here’s a look at the ideal scenarios for each solution.

Dialpad : Best Suited for

SMEs and startups seeking affordable AI-driven telephony.

Businesses prioritizing deep CRM integrations.

Businesses deeply embedded in Google Workspace or Microsoft 365.

RingCentral : Ideal for

Mid-to-large enterprises requiring comprehensive unified communications.

Highly collaborative, geographically dispersed teams leveraging video and messaging heavily.

Companies reliant on extensive integration capabilities and detailed analytics for strategic decision-making.

Squaretalk : Optimal for

Sales teams searching for a sales enabling platforms to optimize their outreach performance.

Teams prioritizing real-time analytics and productivity monitoring.

Organizations requiring flexible pricing to match variable call volumes and exceptional vendor support.

Squaretalk is Future-Ready, Are You?

Squaretalk empowers your business communications with advanced predictive dialing, AI voice agents, seamless CRM integration, and robust analytics tailored to enhance productivity and customer satisfaction.

Experience effortless scalability, secure remote communications, and real-time actionable insights—all within an intuitive platform designed for growth and efficiency.

Get a demo today to discover how Squaretalk can transform your company’s communications.

Final Thoughts

Selecting among Dialpad, RingCentral, and Squaretalk hinges on understanding your organization’s unique communication priorities and operational structure.

Dialpad provides outstanding value, especially for small-to-medium-sized teams desiring powerful AI-driven call management and easy deployment without extensive budgets.

RingCentral shines as the comprehensive, reliable choice for larger organizations seeking extensive communications capabilities, sophisticated analytics, and collaboration tools to unify global teams.

Squaretalk emerges as the ideal candidate for customer-centric, call-intensive businesses requiring advanced dialer capabilities, AI-driven automation, deep CRM integration, and exceptional vendor support.

Ultimately, aligning each platform’s core strengths with your specific business needs will ensure the optimal choice, significantly enhancing your customer interactions, internal collaboration, and operational efficiency.