What is queue callback? Queue callback (QCB) is a customer service call center technique that lets a customer know that the person they are waiting for is about to be available. It’s a way of letting them know how long…

In the first place, let’s establish what customer loyalty is? This is the measure of how much your customers are committed to your brand. A loyal customer will always choose you over the competition, maybe because of your excellent customer…

It is the year 2024, and, regardless of their field of expertise, businesses worldwide need to continue to provide their audience with a straightforward platform for customer support. In the hyper-connected world, growing companies will sometimes find their existing infrastructure…

Ring, Buzz, Ding, UhOh, You got Mail… Okay, so we don’t hear the last one very often anymore, but you get the point. 😉 Why Do Customers Prefer Omnichannel Support? We have different methods that we prefer to communicate and…

Companies that are hunting for call center software usually look for a tool that can help meet their organizational needs and the needs of their customers. The 2024 U.S. Tech Trends Survey shows that 58% of businesses regret at least…

CX remains essential in the corporate world. Companies provide their agents with the right information and skillsets to fulfill the needs of their customers.  Companies invest in innovative technologies in order to provide the best possible customer support. As a…

Selecting KPIs for Outbound Call Centers Using proper metrics effectively in your call campaigns can substantially increase their effectiveness. Experienced call center managers have to be highly skilled in creating, monitoring, and adjusting the metrics and must know how to…

Even though no business can exist without a name, choosing the perfect brand name for your call center is a difficult task. Believe it or not, countless businesses have failed, and others struggle because they did not choose a powerful…