What is ACD?
Automatic Call Distribution (ACD) is an innovative technology allowing calls to be routed to the most qualified agent for a specific query. The system is set up to sort out and redirect incoming calls based on predefined information and voice menus.
How Does ACD Benefit Your Business?
Besides being a cost-effective solution, ACD helps your business provide ad-hoc assistance to clients and reduce wait times. This results in a seamless customer service and experience, which lead to customer retention, loyalty, and ultimately improved business ROI.
About the Author
Desislava Vasileva
Desislava Vasileva is Squaretalk’s Marketing Director. Dessy has 10+ years of experience in Austria, Italy, Germany, Denmark and Bulgaria. She is passionate about effective communication, process optimization and delivering exceptional results.
