Contact Centers: The Evolution of Brand Communication

Contact Centers: The Evolution of Brand Communication

In our fast-paced society, it should come as no surprise that businesses around the world are constantly adapting their customer interaction management to the latest trends and technologies available. As they strive to meet the higher standards of an ever-demanding…

 Workforce Engagement:               5 Trends to Watch

Workforce Engagement: 5 Trends to Watch

The move to a distributed workforce has set the bar high for what constitutes employee happiness. To meet those standards, successful companies are focusing on fool-proof strategies designed to keep their employees happy.

 Remote Agents: The Future of Contact Centers

Remote Agents: The Future of Contact Centers

It is no secret that the 2020 global epidemic has fast-tracked the world into a new era of business. Forced into strict work-from-home and healthcare regulations, many companies had to reorganize their entire infrastructure virtually overnight. The aftermath of this…

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