In 2025, customers expect fast, personal, and mobile-first communication, and WhatsApp has emerged as one of the most powerful messaging channels to meet that demand. But despite its massive reach potential, WhatsApp isn’t a one-size-fits-all solution. Meta offers multiple communication…
Many assume voice communication is fading—but business calling is thriving. The global call center market was valued at US$352.4 billion in 2024 and is projected to reach $500 billion by 2030, growing at an annual rate of about 6%. This growth is…
Your contact center handles thousands of customer interactions every month. But the truth is, you’re probably missing out on significant revenue opportunities. Most contact centers already do some selling, taking orders, processing renewals, and doing occasional upselling. But there’s a…
Choosing the ideal call center software is essential for businesses aiming to enhance customer interactions, streamline internal collaboration, and leverage AI-driven efficiencies. Dialpad, RingCentral, and Squaretalk are among the top VoIp providers in 2025’s rapidly evolving unified communication and call…
“Do more with less while improving results” is an age-old sales challenge. Businesses have always tried to enhance efficiency, boost customer engagement, and drive more revenue without compromising quality or personalization, mostly with mixed results. Today, new developments like AI…
Voice is still king. Even with the explosion of chatbots and video meetings, a live phone call remains the shortest distance between your team and your customers. Pick the wrong cloud phone system, though, and that lifeline turns into a…
Imagine having to listen through all your customer calls and read through hours of messaging to get insights on your customer experience. We are lucky living in 2025 where customer emotions are no longer hidden between the lines — they’re…
Delivering exceptional customer support is more challenging than ever before. Rising call volumes, increasing customer expectations, and mounting operational costs push traditional call centers to their limits. AI-powered voice agents are transforming sales process and customer service by providing 24/7…
With the evolving customer behaviours of the new generations we also observe the old methods losing their touch. People nowadays aren’t as responsive to cold calls or long email chains. Instead, they prefer quick, easy messaging interactions. In fact, around…
Today’s customers engage with businesses through numerous channels – phone calls, website visits, social media interactions, and mobile app usage for browsing, purchasing, or support. This evolution means that traditional sales strategies have to adapt. Understanding different communication strategies, specifically…
