In cold calling , pickup rates determine how much of your potential market you actually reach. Low answer rates don’t just slow performance; they raise your cost per conversation, demoralize sales teams, and give competitors a chance to reach the same…
With over 3 billion users worldwide, WhatsApp has become a powerful channel for marketing, sales, and community building. It opens the door for brands to create immersive, personalized customer journeys and meet client demand in creative ways beyond traditional customer…
Choosing the right cloud-based call center software can make or break your customer communication strategy. MightyCall, Aircall, and Squaretalk are some of the most sought-after cloud-based phone systems on the market today. They offer unique approaches to business phone systems,…
Looking for the perfect contact center platform to supercharge your operations? You’re in the right place! With customer expectations soaring higher than ever, choosing the right contact center software for your sales team can make or break your business success.…
Choosing the right call center software for your sales team is the backbone of your sales operations, especially if you rely on cold calling or take prospecting seriously. Picking the wrong provider can turn that lifeline into a tangle of…
In 2025, customers expect fast, personal, and mobile-first communication, and WhatsApp has emerged as one of the most powerful messaging channels to meet that demand. But despite its massive reach potential, WhatsApp isn’t a one-size-fits-all solution. Meta offers multiple communication…
What Exactly Is a Virtual Phone Number? Many assume voice communication is fading – but business calling is thriving. The global call center market was valued at US$352.4 billion in 2024 and is projected to reach $500 billion by 2030, growing at…
Your contact center handles thousands of customer interactions every month. But the truth is, you’re probably missing out on significant revenue opportunities. Most contact centers already do some selling, taking orders, processing renewals, and doing occasional upselling. But there’s a…
Choosing the ideal call center software is essential for businesses aiming to enhance customer interactions, streamline internal collaboration, and leverage AI-driven efficiencies. Dialpad, RingCentral, and Squaretalk are among the top VoIp providers in 2025’s rapidly evolving unified communication and call…
“Do more with less while improving results” is an age-old sales challenge. Businesses have always tried to enhance efficiency, boost customer engagement, and drive more revenue without compromising quality or personalization, mostly with mixed results. Today, new developments like AI…
