VoIP Trends 2024: What’s Hot and What’s Next?

VoIP Trends 2024: What’s Hot and What’s Next?

You may not know this, but your most recent professional call was probably done over the internet. Voice over Internet Protocol (VoIP) communication has been around for around two decades and it’s on the rise. In fact, the 2032 value…

 10 Best Dialpad Alternatives [2025 Edition]

10 Best Dialpad Alternatives [2025 Edition]

Whether you’re choosing your first contact center software or looking to migrate to a better Dialpad alternative, knowing what the competition has to offer pays off. As does reflecting on your core requirements and nice-to-haves. What is making you look…

 Call Center Cost Reduction: Top 5 Tips

Call Center Cost Reduction: Top 5 Tips

In today’s competitive business landscape, call centers play a crucial role in customer service and support. However, operating a call center can come with significant costs. In order to maintain efficiency and profitability, call center managers must actively seek ways…

 7 Strategies and Tools for Contact Center Managers

7 Strategies and Tools for Contact Center Managers

Effective contact center management is crucial for businesses striving to deliver exceptional customer service and maintain a competitive edge in today’s market. A well-managed contact center serves as the backbone of customer support operations, handling inquiries, resolving issues, and building…

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