Easy Immigration is a private consultancy assisting people who want to relocate to Canada. The company’s licensed experts provide legal advice, visa assessment and personalized immigration strategy in English, French, Arabic and Spanish.
Easy Immigration relies on Squaretalk’s secure, regulation-compliant and all-in-one contact center platform to provide 24/7 customer support for people all over the world.
Images: easy-immigration.com
As a company offering legal advice and dealing with sensitive and privileged information, Easy Immigration had strict requirements for its contact center software’s regulatory compliance and security.
The company’s clients are located exclusively outside of Canada. This made the ability to display Canadian caller IDs for different destinations around the globe a must-have feature.
Easy Immigration was also looking for a way to integrate all its communication channels and tools into one cohesive platform. This included a reliable integration with the business tools the company was already using, especially its Customer Relationship Management (CRM) system.
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