Boost your player retention, lifetime value, and conversion rates—all while delivering personalized interactions at scale. With Squaretalk’s AI voice agents, you get:
Transform your player communication with AI Voice
Win back inactive users with personalized incentives, seasonal offers, or updates based on their gaming history and preferences. Combine voice with SMS to boost return rates and prevent churn.
Optimize and personalize your interactions with potential, existing, and VIP players, no matter the time zone. AI agents will make initial calls, pre-qualify prospects, follow up with unconverted leads, and upsell and cross-sell.
Make personalized invitations for upcoming tournaments, special events, new game launches, or VIP program upgrades. AI voice agents can call all your clients or offer special promotions to top-tier players.
Enhance your onboarding process and speed up time-to-play. AI agents provide personalized, compliant, and efficient welcome calls, verification assistance, KYC reminders, account setup, game introduction and navigation.
Increase top-ups and reduce payment friction with proactive renewal reminders, personalized guidance after failed transactions, and timely call alerts when players approach their deposit limits.
Eliminate wait time and reduce the demand on your human agents by automation Tier 1 questions (e.g., balance inquiries, password resets, basic technical issues, cashbback requests). Lower costs with 24/7 multilingual support.
Bringing back your best customers
Use Case for Player Reengagement: Jane used to be a frequent player at Slot Fever Vegas. She hasn’t logged in lately, so the company’s AI voice agent is reaching out with a special offer.
Listen to their recorded call:
AI voice agents are advanced conversational AI systems that interact with your existing and potential players over the phone using a natural, human-like voice. They can handle a wide range of tasks, from automated gaming outreach to customer support and promotions at scale.
They provide instant, 24/7 support, personalized interactions based on player data, and faster resolution of common queries. This leads to higher satisfaction, reduced frustration, and a more engaging gaming journey.
They excel at player reactivation calls, large-scale outbound campaigns, initial lead qualification, onboarding guidance, targeted bonus promotions, and Tier 1 customer support (e.g., password resets, balance checks).
Yes. Squaretalk’s AI voice agents support multilingual conversations, including region-specific dialects and formal/informal tone variations to better serve international iGaming operations.
Squaretalk’s AI voice agents are designed with robust data encryption and strict privacy protocols (SOC2, GDPR, HIPAA, ISO 27001 compliance). We follow the highest industry standards for handling sensitive customer data. Scripts are fully customizable, auditable, and consistently delivered. Audio conversations and their transcriptions are stored for auditing. You can further secure integrations with your existing CRM and tech stack via webhook or third-party apps.
We always strive to provide fast deployment, coordinating implementation timelines with client campaign needs, language coverage, and the number of scenario variations. We offer comprehensive onboarding and training, as well as additional setup assistance.
Join the Growing List of Success Stories
