Drive more engagement, close deals faster, and provide real-time service via WhatsApp in Squaretalk.
Meet Your Customers and Prospects on Their Favorite Channel
Use pre-approved WhatsApp templates to initiate conversations at scale. Send promotions, appointment reminders, payment requests, status updates, and more.
Handle customer inquiries, resolve issues, and provide assistance in WhatsApp, reducing response times and increasing customer satisfaction.
Empower your team with AI tools that reduce effort and improve accuracy. Generate templates, analyze message tone and sales likelihood, and summarize long threads for faster QA or monitoring.
Gain deeper insights into your WhatsApp Business performance. Track key metrics in real-time and send custom scheduled reports to all or selected users.
Centralize customers' interaction history, enabling personalized service, seamless handoffs between agents and departments, or segment contacts for targeted campaigns.
Simplify localization and maintain your brand voice by sending the same template in multiple languages. Choose from 70+ dialects to deliver clear, accurate, and culturally relevant messages to your audience.
Deliver tailored offers, customer support, or follow-ups based on the contact's data and conversation context for more relevant and engaging interactions.
Protect your business and customers. Combine Squaretalk's fraud-prevention tools, Multi-Factor Authentication, and compliance with WhatsApp's encryption, user concent, and message template approval.
Distribute incoming WhatsApp chats and balance agent workloads. Set failover destinations, auto responses, and time conditions to ensure no customer message goes unanswered.
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Get Actionable Tips on How to Best Leverage WhatsApp for Your Business
WhatsApp Business is a tool that enables businesses to send and receive customer messages at scale. Squaretalk seamlessly integrates with the WhatsApp Business Platform, letting you manage WhatsApp conversations and voice calls side by side from a single, unified, and intuitive interface. This centralization of channels connects customer data, agent performance, and real-time reporting, delivering a truly omnichannel experience for both your team and customers.
Yes. Modern platforms generally offer pre-built integrations or APIs to connect seamlessly with CRMs, help desks, marketing tools, and other business applications. This ensures data flows smoothly across your organization without manual work.
Yes. Templates support dynamic variables, which are automatically filled with customer-specific data (like name, phone number, email, or company) from the Contact Management module or via CRM integration. This enables you to scale outreach while keeping each message relevant and personalized.
You can send pre-approved message templates for notifications, confirmations, and marketing, and free-form responses during active conversations. Use Squaretalk’s AI to create custom templates that comply with WhatsApp’s policies.
WhatsApp Business enables real-time and personalized interactions on a channel millions of customers use daily. You can provide instant support, resolve queries, and send proactive updates. This leads to higher customer satisfaction, reduced wait times, and a more convenient support experience.
Squaretalk’s contact center platform provides advanced AI assistance for WhatsApp Business agents, including:
Yes, WhatsApp enforces strict consent rules, including:
Squaretalks contact center platform adds enterprise-grade security features, including:
Yes, you can assign multiple message templates, including different language versions, to a single WhatsApp number. When sending an outbound message, you’ll be able to choose from any of the templates linked to that number.
You can submit any number provided by Squaretalk — including the one local number that comes with every plan — to Meta for WhatsApp verification. However, Meta has the final say on approvals.
