Cold calling is one of the oldest and most effective sales techniques. It’s very straightforward: you select a lead from a targeted list who hasn’t interacted with your business before, dial their number, establish a connection, identify their needs, present…
Dialpad, Aircall, and Squaretalk are among the top VoIP phone systems on the market. All three are sought-after, cutting-edge, reputable, and offer similar business communication features. So, if you’re looking for your first VoIP provider or want to update or…
If you’re managing sales, understanding when and how to leverage different call types—inbound and outbound—can make or break your business success. Both call types are essential. They feed leads, nurture prospects, and close deals but each serves a unique purpose…
Every call to your call center generates a wealth of information – customer data, call details, client feedback, customer satisfaction scores, and more. If you can collect, measure, and analyze this data, you’ll understand customer needs, measure agent performance, and…
Call center software for sales teams runs the gamut of communication tools, quality assurance & monitoring tools, automation tools, and much more. Here are the top 6 software to try in 2025. Driven by digital transformation, social media, and rapid…
You’re running an E-commerce business. You’ve got orders piling up, a few new employees, and a customer service phone that never stops ringing. Now, you’re worried your old landline is costing too much, dropping calls, and making you sound like…
Using a personal number for business can look unprofessional, make customers or prospects question the legitimacy of your company, expose you to potential privacy breaches, and make it difficult to properly keep records, or follow data protection regulations. It could…
Finding reliable contact center software is like choosing a business partner: You need someone dependable who complements your strengths and fills in your gaps, ensuring you can reach your goals together. If, for some reason, you feel 3CX isn’t up…
Imagine a call center where every customer inquiry is resolved perfectly on the first attempt. No hold times, no complex phone trees, no transfers between departments. Every agent has the knowledge and authority to address issues professionally and empathetically. The…
What do a customer, waiting on hold for what feels like an eternity, and a call center manager, watching their team struggle to balance speed with quality service, have in common? While different, these situations are impacted by a common…
