Picture this: You spent 15 minutes on a detailed customer support call. You believe you’ve solved the caller’s problem. But a few days later, the caller reaches out again with the same issue. How does this impact your call center?…
Unpredictable call volumes, staffing challenges, and the constant battle to maintain high service levels – managing a call center workforce can be overwhelming. At Squaretalk, we understand that simply assigning agents to shifts and expecting consistent results won’t cut it.…
Delivering exceptional customer experiences is now a must, not a choice for businesses that want to stand out from the competition. Having excellent call center service and consistent client communication is a big part of this. But how can you…
In the first place, let’s establish what customer loyalty is? This is the measure of how much your customers are committed to your brand. A loyal customer will always choose you over the competition, maybe because of your excellent customer…
Cold calling is one of the oldest and most effective sales techniques. It’s very straightforward: you select a lead from a targeted list who hasn’t interacted with your business before, dial their number, establish a connection, identify their needs, present…
Dialpad, Aircall, and Squaretalk are among the top VoIP phone systems on the market. All three are sought-after, cutting-edge, reputable, and offer similar business communication features. So, if you’re looking for your first VoIP provider or want to update or…
If you’re managing sales, understanding when and how to leverage different call types—inbound and outbound—can make or break your business success. Both call types are essential. They feed leads, nurture prospects, and close deals but each serves a unique purpose…
Every call to your call center generates a wealth of information – customer data, call details, client feedback, customer satisfaction scores, and more. If you can collect, measure, and analyze this data, you’ll understand customer needs, measure agent performance, and…
Call center software for sales teams runs the gamut of communication tools, quality assurance & monitoring tools, automation tools, and much more. Here are the top 6 software to try in 2025. Driven by digital transformation, social media, and rapid…
You’re running an E-commerce business. You’ve got orders piling up, a few new employees, and a customer service phone that never stops ringing. Now, you’re worried your old landline is costing too much, dropping calls, and making you sound like…
