Is your call center consistently missing service level targets? Is customer satisfaction plummeting, while agent turnover is skyrocketing? What’s the culprit? Whether you’re managing an inbound customer support center or an outbound sales operation, the problem may lie in the…
Imagine this: a caller has been waiting on the line for a while and is finally connected to a free agent. This moment is critical – it can either salvage the customer’s experience or push them towards a 1-star review.…
Ever wondered how top-performing call centers handle their toughest customer challenges? Their secret is effective escalation management. When your standard customer service procedures fall short, a well-designed escalation process can turn potential disasters into victories. But it’s not just about…
Have you ever wondered how call centers manage to handle thousands of calls efficiently while still aiming for customer satisfaction? The answer might surprise you: cold transfers. But wait, isn’t transferring a customer without context a recipe for frustration? Not…
“I’m unable to take your call right now, so, please, leave a message…” is one of those universally hated phrases. It’s an indication that whoever you’re trying to reach eighter can’t pick up or doesn’t want to. For most people,…
As the world increasingly shifts toward greener energy solutions, the role of solar companies becomes more critical in combating climate change, reducing carbon footprints and securing energy independence. With 3.5 TW expected operating capacity by the end of 2027, the…
You may not know this, but your most recent professional call was probably done over the internet. Voice over Internet Protocol (VoIP) communication has been around for around two decades and it’s on the rise. In fact, the 2032 value…
![10 Best Dialpad Alternatives [2025 Edition]](https://squaretalk.com/wp-content/uploads/2024/06/DialpadAlternativesFeaturedImage-750x465.png)
Whether you’re choosing your first contact center software or looking to migrate to a better Dialpad alternative, knowing what the competition has to offer pays off. As does reflecting on your core requirements and nice-to-haves. What is making you look…
Whether it’s fixing a computer issue, answering billing questions, or booking a flight, call centers handle it all, and they’re the foundation of good customer service. Imagine trying to solve an issue when the call center agent and the customer…
Everyone wants to win a lead over from the first “hello”. In an ideal world, agents would spend as much time as needed finding the prospect’s pain points, desires and must-haves and tailoring your value proposition the their needs. Every…
