Improve citizen's accessibility and services and fulfill their expectations
Ensure to distribute help and support in crisis moments in no time based on specific factors.
Provide exceptional customer service by handling large call volumes and navigating callers through options.
Invite your agents to work with you, organize your workflows and see what your customers are doing in one place, a lot less stressful for you and them.
Adjust your business hours, stay in control of the customer experience with a customizable call distribution plan, and tailor your IVR experience to create the right impression immediately.
Grow your customer base by using seamless integrations with unlimited possibilities. Use simple but effective integrations to boost your productivity and performance.
Use our administration of customer support desk without the technical support
Simple, modern UI allows even inexperienced agents rapid progress
Through flexible analytics, you can keep track of everything that is going on in your contact center
There is a huge need for more call center agents in the public sector, but with too many obligations and not enough time, the outsourcing government services struggle to find and train new staff. Businesses are also struggling to find call center agents in the private sector. However, our cloud-based software manages to accomplish all of the time-consuming work in real-time engagement.
A key role in successful government services is that good contact center software is well protected and can operate its services at its best degree of technology, which plays a major part in successful government services.
For governmental organizations, we offer a full range of services for operating and expanding outbound call centers. The platform features fully integrated routing, analytics, CRM integration, and more for both inbound and outbound calls. Furthermore, we are extremely devoted to providing help and support in crisis situations and attaining loyalty.
When it comes to administering public services, we have mostly emphasized the fact that we cannot compromise on service. This is why we rely heavily on the best practices and controls for cybersecurity and safeguarding sensitive customer and company data.
We understand the importance of sensitive data breaches. Squaretalk has taken measures to ensure compliance with GDPR, privacy laws, and data security and protection.
We are aware of the challenges you are facing regarding time and efficiency. This is why, Squaretalk offers self-service options.
Squaretalk offer modern, reliable at peaks/high seasons software especially in emergency situations.
Building a more advanced and professional image of your business could be attained by focusing on improving and optimizing agents' work to increase customer satisfaction. Technology must be leveraged to enhance strong decision-making by providing data and insights on different topics or issues that are valuable when establishing future influential business relationships.
Agents most important task is to represent the company in the best possible way. To increase their efficiency, automating repetitive tasks and documenting previous conversations will easily create a fuller and richer customer profile. This way the agents' focus will shift to better consistency in the overall workflow, quicker problem solving, and building targeted marketing campaigns that attract more customers.
The key to a successful customer experience is building up trust and loyalty. A customer who has received personalized service will be more likely to come back. With detailed understanding of customers’ needs, the agents are able to get issues fixed promptly and make sure that customers are satisfied. When customers know that they can rely on their agents, they are more likely to return for future purchases.
