Every call to your call center generates a wealth of information – customer data, call details, client feedback, customer satisfaction scores, and more. If you can collect, measure, and analyze this data, you’ll understand customer needs, measure agent performance, and…
Call center software for sales teams runs the gamut of communication tools, quality assurance & monitoring tools, automation tools, and much more. Here are the top 6 software to try in 2025. Driven by digital transformation, social media, and rapid…
You’re running an E-commerce business. You’ve got orders piling up, a few new employees, and a customer service phone that never stops ringing. Now, you’re worried your old landline is costing too much, dropping calls, and making you sound like…
Using a personal number for business can look unprofessional, make customers or prospects question the legitimacy of your company, expose you to potential privacy breaches, and make it difficult to properly keep records, or follow data protection regulations. It could…
Finding reliable contact center software is like choosing a business partner: You need someone dependable who complements your strengths and fills in your gaps, ensuring you can reach your goals together. If, for some reason, you feel tools like 3CX…
Imagine a call center where every customer inquiry is resolved perfectly on the first attempt. No hold times, no complex phone trees, no transfers between departments. Every agent has the knowledge and authority to address issues professionally and empathetically. The…
What do a customer, waiting on hold for what feels like an eternity, and a call center manager, watching their team struggle to balance speed with quality service, have in common? While different, these situations are impacted by a common…
It’s not your grandma’s telemarketing anymore. Traditional outbound techniques, like: Manually calling people or businesses with little to no prior information Spending ages on wrong numbers, disconnected lines or no-answers Following rigid, generalized scripts that focus entirely on your product…
While Nextiva has historically been, and still is, a go-to choice for many businesses, searching for the perfect communication solution can often lead you to explore alternatives. Whether you’re looking for more advanced features, better pricing or a system that…
Is your call center consistently missing service level targets? Is customer satisfaction plummeting, while agent turnover is skyrocketing? What’s the culprit? Whether you’re managing an inbound customer support center or an outbound sales operation, the problem may lie in the…